Assistant Night Manager
7 days ago
Job Title: Assistant Night Manager Department: Front OfficeReporting to: Night Manager / Front Office ManagerPosition OverviewAs an Assistant Night Manager at our five-star hotel you are responsible for overseeing the overnight operation ensuring the highest standards of guest service safety and efficiency are maintained throughout the night. You act as a key point of contact for guests and staff after hours resolving issues with discretion professionalism and a calm confident manner. You support the Night Manager in upholding the brands luxury standards and in ensuring a seamless transition between day and night operations.Key ResponsibilitiesGuest Service ExcellenceProvide a warm secure and professional welcome to all late-arriving or departing guests.Respond promptly and discreetly to guest requests queries and emergencies ensuring guest satisfaction is maintained at all times.Monitor guest feedback and ensure all concerns or service opportunities are resolved or communicated appropriately.Offer personalized assistance ensuring guests feel supported and valued during overnight hours.Maintain visibility in public areas offering support and guidance with a calm and polished presence.Operational DutiesAssist with overnight check-ins and check-outs ensuring accuracy and adherence to brand standards.Support night audit procedures including reconciling financial transactions and preparing daily reports.Monitor and manage lobby activity and hotel security procedures responding to incidents or disturbances swiftly and professionally.Ensure all public and back-of-house areas remain secure clean and well-presented throughout the night.Conduct floor walks to ensure guest comfort fire safety compliance and operational readiness.Leadership & Team SupportSupervise and support the night team including porters housekeeping and security ensuring effective communication and task completion.Lead by example upholding service standards and encouraging a culture of professionalism empathy and teamwork.Assist in the training and development of new night staff offering guidance and feedback as needed.Coordinate effective handovers with the incoming morning team to ensure continuity of service.Compliance & SafetyMaintain a strong understanding of fire health and safety procedures acting as a designated Fire Marshal when required.Conduct regular checks of fire exits alarms and other emergency equipment reporting any faults immediately.Ensure all hotel policies procedures and legal requirements are adhered to during overnight hours.Record and report any maintenance issues incidents or guest complaints through the appropriate channels.General ResponsibilitiesAttend mandatory training team briefings and performance evaluations as required.Support the Night Manager in any administrative or operational duties.Assist with late-night room service guest amenities and VIP arrivals where necessary.Perform any reasonable duties assigned by hotel leadership in alignment with business needs.Act as an ambassador for the hotel upholding the brands values service ethos and commitment to excellence at all times.Required Experience:Manager Key Skills Abinitio,Access,Account Development,Commerce,Content Development,Horticulture Employment Type : Full-Time Experience: years Vacancy: 1
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Assistant Night Manager
7 days ago
Newcastle upon Tyne, United Kingdom Bespoke Hotels Full timeAssistant Night Manager at Bespoke Hotels Job Title: Assistant Night Manager Department: Front Office Reporting to: Night Manager / Front Office Manager Position Overview: As an Assistant Night Manager at our five‑star hotel, you are responsible for overseeing the overnight operation, ensuring the highest standards of guest service, safety, and efficiency...
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Assistant Night Manager
7 days ago
Newcastle upon Tyne, United Kingdom Bespoke Hotels Ltd Full timeJob Title: Assistant Night ManagerDepartment: Front OfficeReporting to: Night Manager / Front Office Manager Position Overview As an Assistant Night Manager at our five-star hotel, you are responsible for overseeing the overnight operation, ensuring the highest standards of guest service, safety, and efficiency are maintained throughout the night. You act as...
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Assistant Night Manager
3 days ago
Newcastle upon Tyne, United Kingdom Burlington Hotel Full timeJob Title: Assistant Night ManagerDepartment: Front OfficeReporting to: Night Manager / Front Office Manager Position Overview As an Assistant Night Manager at our five-star hotel, you are responsible for overseeing the overnight operation, ensuring the highest standards of guest service, safety, and efficiency are maintained throughout the night. You act as...
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Assistant Night Manager
5 days ago
Newcastle upon Tyne, United Kingdom Bespoke Hotels Full timeAs an Assistant Night Manager at our five-star hotel, you are responsible for overseeing the overnight operation, ensuring the highest standards of guest service, safety, and efficiency are maintained throughout the night. You act as a key point of contact for guests and staff after hours, resolving issues with discretion, professionalism, and a calm,...
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Assistant Night Manager
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bespoke Hotels Full time £18,000 - £30,000 per yearJob Ref: BES6828Branch: Hotel Gotham - NewcastleLocation: Hotel Gotham Newcastle, Newcastle Upon TyneSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeShift pattern: 10pm-8am, 4 Nights a WeekHours per week: 40Posted date: 02/12/2025Closing date: 04/01/2026Job Title: Assistant Night ManagerDepartment: Front OfficeReporting to: Night...
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Night Service Assistant
2 weeks ago
Newcastle upon Tyne, United Kingdom Yugo Students (uk) Limited Full timeWe are one of the market leaders in student accommodation and we are looking for a new Night Service Assistant to join our team in the heart of Newcastle!Night Service Assistants at Yugo are a key part of our community-based teams because they oversee the safety, security of our residences during the night and are the first port of call for the students that...
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Night Service Assistant
1 week ago
Newcastle upon Tyne, United Kingdom Yugo Full timeNight Service Assistant Location: Newcastle upon Tyne Overview CRM Oxford House Saturday and Sunday (7pm - 7am) 24 hours per week £15,749.76 per annum Central Newcastle We are one of the market leaders in student accommodation and we are looking for a new Night Service Assistant to join our team in right in the heart of Newcastle! Night Service Assistants...
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Night Service Assistant
2 weeks ago
Newcastle upon Tyne, United Kingdom Yugo Full timeJob Title: Night Service Assistant Location : Location: UK-Newcastle upon Tyne Overview: - 36 hours per week (3 x 12 hour shifts - Thursday, Friday and Saturday 7pm - 7am) - Central Newcastle - £23,624.64 per annum Our Night Service Assistants are part of a team across the globe, who provide support to ensure we are consistent in the service we provide to...
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Night Service Assistant
2 weeks ago
Newcastle upon Tyne, United Kingdom Yugo Full timeJob Title: Night Service Assistant Location : Location: UK-Newcastle upon Tyne Overview: - 36 hours per week (3 x 12 hour shifts - Friday, Saturday and Sunday 7pm - 7am) - Central Newcastle - £23,624.64 per annum Our Night Service Assistants are part of a team across the globe, who provide support to ensure we are consistent in the service we provide to...
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Night Service Assistant
7 days ago
Newcastle upon Tyne, United Kingdom GSA - Global Student Accommodation Full timeJoin to apply for the Night Service Assistant role at GSA - Global Student Accommodation We are one of the market leaders in student accommodation and we are looking for a new Night Service Assistant to join our team right in the heart of Newcastle. Responsibilities Cover the front desk and respond to any of the student’s enquiries Assist with check in and...
