Night - Guest Service Assistant

1 week ago

Newcastle upon Tyne NE EN, United Kingdom Nights - HBH Newcastle Full time

Hampton by Hilton Newcastle is recruiting a Nights - Guest Service Assistant.

The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant. The shifts are variable and can be 8 hour or 12 hours between 7pm and 7am. This role is for 24 hours per week across 2 or 3 shifts and will include midweek, weekends and bank holidays.

We want a confident communicator who brings personality and shine to our team.

Main Roles & Responsibilities

  • Working across all departments of the hotel including reception, bar & kitchen.
  • Checking guests in/out and managing bills & payments.
  • Serving alcohol, soft drinks, hot drinks & snacks.
  • Prepare and serve food from a limited simple menu.
  • Prepare and set up the breakfast buffet.
  • Overnight cleaning in the public areas of the hotel.
  • Helping guests & creating positive experiences.
  • Follow all food safety, licensing and health and safety policies to work safely

You will have 'Hamptonality'

  • Great energy and a can-do attitude.
  • Great team player, and you love chatting with guests.
  • Skilled multitasker who can balance hard work with great service.
  • Clear communicator fluent in English (and other languages a plus)

Useful Experience

  • Hotel reception or similar experience in the hospitality industry
  • Knowledge of hotel reservation systems
  • Knowledge of Food Safety & Licensing laws

Perks

  • Permanent contract with salary exceeding national living wage.
  • Paid breaks for shifts that exceed 6 hours.
  • Access to Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels worldwide
  • Hilton University platform and FLOW for all training requirements.
  • Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
  • BHN Extras - which includes bYond prepaid shopping card; Cycle to Work Scheme, and Discounted Digital Gift cards.

If this sounds like the job for you, please get in touch

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