Parking Appeals Case Officer

1 week ago

Bristol, United Kingdom SouthGlos Full time

**How you'll make a difference**:
As a parking appeals case officer, you will be making a difference by enforcing regulations and providing advice on parking services to develop cohesion in communities making South Gloucestershire a great place to live.

**What you will be doing**
***
- In this role you will be expected to respond to challenges and appeals against Penalty Charge Notices issued. You will be following statutory procedures and timescales, along with the internal processes.
- You’ll be making decisions on the validity of appeals and accept or reject them in accordance with agreed criteria.
- Daily you will be giving advice to members of the public and businesses on parking controls in South Gloucestershire.
- You will ensure the database for residents parking schemes in South Gloucestershire are kept up to date.

**What we need from you**:

- You will have a relevant professional qualification such as NVQ level 3 in Notice Processing or equivalent relevant experience.
- You should have the ability to manage and prioritise workload and comply with statutory requirements.
- You must be confident with using software packages, such as Chipside.
- You must be able to deal with members of the public who may be frustrated or disappointed, in a calm and controlled manner.
- You will have good verbal and written communication skills.

**How a career at South Gloucestershire Council is different**:

- We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that **work/life balance**.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our **training and development** offer, which helps make the greatest long-term difference in work.
- As part of our benefits package you will receive **generous annual leave** (pro rata), employee **wellbeing support** and you will have access to a range of **staff discounts**, including eye tests, travel, shopping and leisure activities

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of.
- We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it

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