Retail: Supervisor

As a brand, they shout about their mission to unite the conditioning community. To you and I, this is simply bringing together our clients family - those that wear their products, support the brand, follow their Athletes or give them a 'like’ on socials
- basically all the people that have made them the success they are today.

They are super excited, because for the first time in our client history, they’ll be taking their purpose offline and setting up shop with a permanent retail space in central London. Their store will behave in a way that’s totally unique to their client.That’s why this won’t be your typical retail role - if you think experience first, retail second, then you won’t be far wrong.

The supervisor at this store will be vital in helping to maintain the vibe that their family feel online, IRL. As a crucial role in the leadership team of their retail space, you’ll be key in supporting the whole team to help bring our client to life, inreal life. You’ll build and connect a hyper-localised and fully engaged community in your market, treating them like family. They don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

To be successful in this role, you’ll need to have the above mindset, and be an inspirational role model to your team. In your role, you’ll also be responsible for supporting ONE of their four key pillars; People, Brand, Ops and Customer.

They are located in Regent Street, Central London with global presence from our clients Community, if you’re bi/multilingual they’d love to hear from you (but it’s not a prerequisite).

**WHAT YOU’LL BE DOING**:

- Represent our client culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of our client.
- Responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the 'what next’ and being present to the now.
- Identify and share opportunities both within your pillar and for the wider business.
- Delivering feedback and working alongside your co-collaborators globally.
- Support with the hiring, developing, and leading of a diverse and world class team that is as excited about our client as they are.
- Support the management of your team, delivering training, creating learning opportunities and supporting everyone to be their best.
- Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching.
- Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team.
- Support our client’s most important assets: their people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses areminimised and everything is running as it should.
- Support the store management with the execution of store driven projects as and when needed.

**WHAT YOU’LL NEED**:

- Community building in a new market.
- Some digital experience.
- Experience in a similar role.
- Experience of working in a fast-paced, high volume, agile environment.
- Experience managing teams and are passionate about development.
- Highly effective communicator, written and verbal.
- You are comfortable shifting gears and spinning multiple plates.
- Must be able to take and give constructive feedback.

**WHO YOU ARE**
- Aligned to and inspired by their brand values
- A shared passion for their team, customer / community experiences and brand / product education
- You do everything to ensure community and customer satisfaction
- You are passionate about development and have a strong belief in individuals’ potential
- Your energy is infectious, you inspire those around you
- You have integrity
- Future focused visionary
- A natural networker and connector
- You do all of this whilst having fun, and ensuring others around you are too
- You can commit to working where and when the retail teams need you. This could be in-store, on weekends or bank holidays

THEY HIRE **PEOPLE.**Real-life humans, each with their own unique set of thoughts, beliefs, cultures and identities with a background and body that is completely individual. Together, as unique individuals, they make our client stronger.

**ABOUT OUR CLIENT.**

They’re here to unite the conditioning community. They believe that putting the sweat in today, prepares them for tomorrow. So, they give people the tools they need to reach further, go faster, be stronger. They celebrate those who show up - for themselves
- to be their physical or mental best, whatever that means for them. It’s what they want for their community, and their team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent our client’s future.Their plans are ambitious, and they’re looking for people who want to join them for the ride - their growth will be your growth.