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B2b Administration Assistant

2 weeks ago

Ipswich, United Kingdom Thompson & Morgan Full time

Branded Garden Products is a leading provider of high-quality garden products and accessories, serving both individual customers and businesses across the country. We take pride in our commitment to delivering exceptional service and products that enhance outdoor spaces.

We are currently seeking a talented and motivated B2B Administration Assistant to join our dynamic team. This role requires a detail-oriented individual who can effectively manage multiple tasks and hit deadlines consistently. As a member of our evolving team, you will have the opportunity to contribute to the growth and success of our business.

**Responsibilities**:

- Handle all administrative tasks related to our B2B operations, including order processing, invoicing, and customer support.
- Collaborate with the sales team to ensure accurate and timely processing of orders, addressing any discrepancies or issues that may arise.
- Maintain and update customer databases, ensuring accurate and up-to-date information.
- Assist with generating reports and analysing data to identify trends and areas for improvement.
- Work closely with other departments, such as marketing and logistics, to streamline processes and enhance overall efficiency.
- Provide exceptional customer service by promptly responding to inquiries and resolving any customer concerns.
- Contribute to the development and implementation of new administrative systems and procedures.

**Requirements**:

- Previous experience in an administrative role.
- Excellent organizational skills with the ability to prioritise tasks and meet deadlines consistently.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Proactive and self-motivated, with the ability to work independently and take initiative.
- Exceptional written and verbal communication skills.
- Proficient in using MS Office Suite (Word, Excel, Outlook) and other relevant software.
- Ability to adapt to a fast-paced and evolving work environment.
- A passion for providing outstanding customer service.

This is a full time, permeant position. Working Monday to Friday 09:00-17:00

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person