Ao Compliance Caseworker, Campaigns and Projects

**Details**:
**Reference number**:

- 302598**Salary**:

- £22,845**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CCG - Campaigns and Projects**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 20Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- CardiffAbout the job

**Job summary**:
At HMRC we're committed to getting tax right, for everyone.

We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support or making it hard for the dishonest minority to cheat the system.

We couldn’t do all this without our dedicated and very important workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

**We would love to tell you more about our AO Compliance Caseworker role in Campaigns and Projects, why don’t you join our interactive overview session on 27th of July 12-1pm and 31st of July 1-2pm.**

**This is a great opportunity to ask questions and hear first-hand from our current Compliance Caseworker’s and local leaders.**

**Job description**:
Do you have an analytical mind and an interest in tackling tax evasion?

If this sounds like you, then you could be a great Compliance Caseworker here at HMRC. This will be a desk-based Compliance Caseworker job in the Campaigns and Projects (C&P) team. There are 3,500 people currently in C&P, and this figure is growing fast.

**What will I be doing?**

As an Administrative Officer (AO) Compliance Caseworker, you will be at the forefront of delivering a high volume of cases, under a variety of different targeted compliance projects. Over time, you will develop and build on your skills and knowledge across a wide range of taxes and risks, whilst being supported by helpful colleagues who are experts in compliance casework.

Full support and training will be provided to help you handle difficult situations with confidence.

**Working Arrangements**

Our roles are 37 hours per week reflecting the agreed Departmental Working Arrangements (DWA). Campaigns and Projects “standard operating hours” are 7am to 6pm from Monday to Friday.

**Training**

HMRC prides itself on our learning and development offers and the support we can provide as an organisation.

We are committed to developing all of our people as talented, capable professionals to enjoy a rewarding career in HMRC.

When you join us, you’ll embark on an induction and training programme lasting up to 12 weeks.

This will get you up to speed with the world of HMRC and Customer Compliance and develop your skills and knowledge.

Appropriate training and learning will be provided, to ensure you have the skills required to successfully perform your role, continue your development and achieve the required Compliance Professional Standards as a CCG Compliance Assistant Officer (AO).

Please note that during your training period we will need you to work Monday to Friday within HMRC standard operating hours, for a period of up to 12 weeks. This is even if you have an agreed Flexible Working Arrangement in place.

**Person specification**:

- You don’t need any existing knowledge or experience of tax in order to apply, but you’ll have an interest in tackling tax evasion and helping our customers to get it right first time.
- We are looking for the following qualities:
- Strong communication skills - written and verbal, enabling you to effectively document and communicate the outcome of your investigations.
- Analytically minded - you will enjoy critical thinking, data and information analysis, research, communication and problem solving.
- Focused - able to follow processes and guidance ensuring quality standards are adhered to.
- Eager to learn - capable of developing the required level of skills to enable you to successfully perform your role.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Working Together

**Benefits**:

- As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:
- Excellent training and career progression
- Competitive pensions
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Ability.- To help you prepare, below is a rundown of what to expect during the selection process:
- Application
- Numerical Test
- Verbal Test
- Interview - This will contain questions on both Behaviour