Client Service Representative

**JOB DESCRIPTION**
Introducing our Cleared Margin Client Service Team at JPMorgan, where we specialize in supporting clients trading Futures & Options (F&O) and Over the Counter (OTC) Cleared Derivative products within the dynamic Equities Markets department. Our dedicated team plays a crucial role in managing and settling margin values—whether in cash, securities, or letters of credit—to safeguard the bank's interests while facilitating seamless trading experiences for our clients.

Based in Bournemouth, our team members are at the forefront of delivering exceptional client service and operational excellence. As part of our Global Clearing model, the EMEA Margin team ensures a robust and controlled environment, effectively mitigating counterparty risk through vigilant asset monitoring and collection.

As a Client Service Representative within Cleared Margin Client Service Team, you'll engage with buy-side clients, including hedge funds and investment advisors, while fostering strong internal partnerships with marketers, salespeople, prime brokerage professionals, credit executives, and operations teams.

**Job responsibilities**
- Develops the Clearing Client Service offering further.
- Provides a flexible approach in order to support the Prime Financial Service businesses in a continually changing market environment.
- Answers of incoming margin demands (requests for assets) sent by clients, comparing them to JP Morgan's exposure and agreeing on the amount and type of asset to be moved.
- Follows up on any counterparty failed settlements and investigation of disputed margin requirements.
- Resolves incoming queries regarding a client’s portfolio in a timely manner; escalate issues

**Required qualifications, capabilities, and skills**
- Client Services experience, or transferable history of partnering with internal teams
- Problem solver with the ability to assist in the development of solutions for clients and strategic thinker, able to review and implement process improvements.
- High level of accuracy and attention to detail is required and highly numerate with good keyboard and core system (Outlook, Excel, Word) skills.
- Excellent communication skills, as the role involves detailed interactions across multiple lines of business and core processing areas.
- Confidence to liaise with clients and deliver feedback on data relating to the clients interactions with the team

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.