Prime Brokerage Client Service Representative

1 week ago


Bournemouth, United Kingdom JPMorganChase Full time

DescriptionJoin us to redefine client experiences with innovation data-driven insights and seamless operations in prime brokerageAs a Prime Brokerage Client Service Representative in EMEA Prime Client Operations Team you will own operational client experience for our cash equity and repo financing prime clients. You will play a crucial role in a world where new ideas and technology can be easily replicated making the operational client experience a key factor for clients when choosing their prime broker. You will define and enhance the operational client experience in four key areas. Firstly you will partner with clients to design efficient operational models from trade capture through to settlement. Secondly you will provide best-in-class operational risk management. Thirdly you will leverage data to present trends and influence the behavior of clients internal teams and any third parties involved. Finally you will design innovative solutions through digital automation platforms.Job ResponsibilitiesManage operational Risk Management.Ensure trades are captured and settled in an accurate timely and efficient mannerManage failing settlements to minimize risk and penalty charges.Partner with clients and internal teams to ensure that cash and positions are reconciled accuratelyBuild trusting credible client relationships through responsive high quality client service which includes responding to daily queries chairing action driven meetings and having difficult conversations when necessary.Monitor themes using our data analytics platforms and use a data driven approach to influencing client and broker behaviorRequired Qualifications Capabilities and SkillsThe ability to act and communicate with humility empathy and kindness.Proven track record of being a subject matter expert (any product or workflow) in a previous roleProven ability to articulate complex concepts in a simple digestible way to varied audiencesA very disciplined attitude to operational risk management. Takes pride in doing the simple things consistently well.The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behaviorThe ability to bring multiple groups together to solve a problem and hold people accountable for their actions.Preferred Qualifications Capabilities and SkillsFamiliarity with the settlement and mechanics of cash equities bonds and reposAbility to independently automate manual processes using digital automation toolsA naturally curious thinker with a hunger to learn and teach others.An optimistic approach to problem solving. Views problems as opportunities and not roadblocks.Required Experience:IC Key Skills Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1



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