Eresources & Serials Information Assistant

**Position Details**

Academic Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,866 to £27,518, with potential progression once in post to £30,820

Grade: 4

Full Time, Permanent

Closing date: 19th January 2025

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**

The post sits within the eResources & Serials Team, part of the wider Collection Development Team. This team is part of the Collections, Discovery and Research Communications Division of Libraries and Learning Resources. The division acquires and manages access to an extensive collection of information resources in a range of different formats in support of teaching, learning and research at the University of Birmingham.

**Role Summary**

This role is key to supporting the provision of and access to the University’s library collections. Working as part of a team you will undertake a range of operational duties in support of the acquisition, lifecycle management, discovery and access to electronic resources and print serials. You will provide accurate and timely information and advice to colleagues relating to the work of the team and resolve queries. You will also contribute to the development and improvement of team tasks and processes and will have the opportunity to get involved in wider Libraries and Learning Resources activities and projects.

**Main Duties**
- Use library management systems to process data relating to the management of electronic resources and print serials, monitoring accuracy, investigating missing information, and escalating any issues as appropriate.
- Use a variety of complex university and library systems and processes to collate, manipulate, analyse and interpret sets of data, and produce routine reports.
- Act as a point of contact to provide accurate and timely information and advice to staff and library users on team processes, procedures, and electronic resource access issues, answering queries promptly, providing guidance and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
- Manage print serial publications by accurately receipting new issues onto the library management system and taking responsibility for monitoring release dates for expected issues and liaising with subscription agents and publishers to ensure timely claims are made for missing issues.
- Process invoices in compliance with Library and University financial procedures in preparation for payment and accurately record details on the library management system. Check supplier statements and invoices for accuracy, liaising with content suppliers in a timely way to resolve issues and request missing invoices.
- Regularly communicate relevant information to colleagues, including senior team members and Library and Learning Resources managers, subscripti