e-Resources & Serials Specialist

DescriptionThe full-time starting salary is normally 35331 per annum with progression available in post to 39002 per annum.Grade: EFull-time permanent.Interviews to be held in early November 2025.Although this role is advertised as full time we welcome requests for flexible or part-time working.Library and Learning Resources are looking to appoint a highly motivated team orientated and customer-focussed individual as an e-Resources and Serials Specialist to our recently formed e-Resources and Serials Team.Based within the wider Content and Open Research team you will also have the opportunity to collaborate closely with colleagues from the other composite teams including Inter-Library Loans Open Access and Reading Resources.As a member of the e-Resources and Serials team you will play an essential role as our new team learns together to develop and review our procedures and workflows. So that we can successfully manage the complete lifecycle of e-Resources and serials purchased as subscriptions and in perpetuity to support learning teaching and research.For 2025-2026 the new academic year our focus to support delivery of the Library & Learning Resources strategy will include:Managing supplier support calls in our integrated library system.Developing purchasing criteria for Artificial Intelligence content.Enhancing e-Resources and serials through promotion and communication.Tracking mapping and reviewing our subscriptions calendar.Key ResponsibilitiesContribute to the ordering claiming receipting renewals and cancellations of e-Resources and serials.Harvest and interpret usage data for e-Resources and serials.Contribute to the management of licences for e-Resources and serials.Manage and audit e-Resources and serials in our integrated library system and discovery tools.Support the development and maintenance of authentication for e-Resources and serials.Contribute to the promotion of e-Resources and serials.Trouble-shoot enquiries for e-Resources and serials.Attend internal meetings with other University departments and external meetings with suppliers and networks.Contribute to the development of processes and workflows and delivery of projects relating to e-Resource and serials.You will have excellent communication and presentation skills experience of working in a customer-focussed environment experience of ordering and finance commitment to service development and continuous improvement ability to work independently and as part of a team excellent organisational skills including ability to plan own work and that of others and experience of working positively with internal departments and suppliers.About Library and Learning ResourcesLibrary & Learning Resources (L&LR) is committed to creating a safe welcoming and inclusive environment with the goal of inspiring student success enhancing staff productivity and promoting well-being. Recognised with the Customer Service Excellence Award the library service offers a vast array of resources including millions of learning materials and over 800 study spaces across four library locations. Its services and resources are carefully aligned with Birmingham City Universitys academic and business objectives to effectively support the university community.Library & Learning Resources strategy - further information please contact Stuart Purchase e-Resources and Serials Team Leader at.Please click the below link to download the Job Description:Job DescriptionThe appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.Required Experience:Unclear Seniority Key Skills Digital Marketing,Marketing,Google Analytics,Growing Experience,Conversion Optimization,Google AdWords,Hybris,Magento,Account Management,SEO,E-Commerce,Analytics Employment Type : Full-Time Experience: years Vacancy: 1