Customer Service Advisor

7 days ago

Kiln Farm, United Kingdom Halo Resourcing Ltd Full time

Are you interested in a customer care career at one of Europe's leading businesses? We are recruiting talented individuals with experience in office-based customer service/telephone-based roles to join the team as Customer Service Advisors at our client'shead office in Milton Keynes.
This is a role in which you can make a real difference by offering first-class customer service and administration/order processing.
Job Specification
Your role as a Customer Service Advisor will be focused on:

- Handling calls to resolution following company call standards - Averaging 30 calls per day off-peak increasing to 60-80 calls per day during peak
- Accurately record all customer complaints on the internal company database
- Investigate, resolve and close to both the customers and company's satisfaction in the agreed timescales
- Ownership and accountability to the performance of your customers and cluster
- Outbound calls to customers to clarify any order queries
- Ensure accuracy of order processing
- Make Outbound TLC customer care calls to ensure continuous improvement of service levels
- Thorough personal performance contribution to individual and team results in line with the departmental KPI's
- Build key professional working relationships with customers
- Manage any supply or delivery issues to ensure targets is achieved
- Create and maintain professional working relationships, in particular ensuring close communication with Field Sales on all account management matters
- Contribute to and maintain all the systems, procedures and practices which support the sales and customer service function
- Record all customer complaints on the Complaint Notification systems
- Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPIs
- Complete Monthly one to one performance reviews with Line Managers
Person Specification
You'll be experienced working in a customer service environment ideally within a manufacturing/logistics or similar industry. You'll enjoy going over and beyond what's required, building lasting relationships and becoming an expert in your field. To be successful,you'll have an excellent telephone manner and be able to think quickly and be adaptable where necessary.
Essential Skills
- Previous experience of working in a customer service role
- Previous experience of handling inbound / outbound calls
- Self Motivated and courteous with a good telephone manner
- Confidence on both Outbound & Inbound Calls
- Experience of working within a busy, fast paced and demanding environment with the ability to work accurately within strict timescales
- Excellent communication skills both verbally and written
- Strong administrative capabilities
- Keen eye for detail with the ability to spot errors
- Ability to Handle multiple tasks effectively and efficiently
- Resilience and ability to work under pressure
- Willingness and openness to learning new skills
Desirable Skills
- Experience of sales order processing
- Knowledge of SAP & CRM systems
- Knowledge of products related to the roofing industry would be advantageous

**Benefits**:
As well as a competitive basic salary you'll also be enrolled into the company bonus scheme and enjoy 25 days annual leave plus Bank Holidays. You'll be working in an outstanding, open-plan office environment, with dedicated breakout areas and free on-siteparking.
Working Hours
You'll be working a shift between the hours of 7.30am and 5.30pm, Monday to Friday. There are 3 shift patterns:

- 7.30am - 4.30pm
- 8.00am - 5.00pm
- 8.30am - 5.30pm

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