Customer Service Administrator
1 week ago
We have a new vacancy at our clients Heathrow branch for a Customer Service Administrator Maternity Cover for 12 months minimum
Job title: Customer Service Administrator - Express
Reports to: Customer Service Manager - Express
Overview
To assist with the day to day operation of the Express Customer Services Department. The role will involve working as part of a team to provide comprehensive administrative support to the department. You will be responsible for handling customer requests, running reports and effectively dealing with customer queries.
Main accountabilities include:
- Opening and resolving queries raised in relation to track and trace.
- Running reports and tracking overseas Agents for information on deliveries to ensure on time performance.
- Responding to customer requests for documentation.
- Replying to customers requests for shipment updates and providing accurate information.
- Updating AMIs bespoke system with data relating to tracking.
- Any other reasonable requests.
Qualifications and Experience:
- A high level of customer service skills.
- Good and accurate data entry skills.
- Good attention to detail.
- Excellent communication skills both written & verbal.
- Knowledge of MS Office including outlook and excel.
- Ability to work on own initiative, and experience of troubleshooting.
- Team Player.
- Completion of Aviation Security Certificate Level CO Training provided.
- Ideally some kind of Logistics experience, particulary Air Freight
1 year Maternity Cover
Salary £22,500
Mon Fri 09:00 17:30
**Details**:
Job Type:Permanent
Location:London, - London and M25, Berkshire
Benefits:£22,500 salary; Mon-Fri 9-17:30
Branch:Freight Personnel
Ref:40257/FP16184/P
Consultant:Paul Wilson
Tel: 0161 452 0452
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