Customer Service Representative
2 weeks ago
**Company description**
**The Role**
The goal is to keep our customers happy and retention high by providing professional and on-time customer service. No two days will be the same but here is the key responsibilities:
- Develop a deep understanding of the business and suggest improvements to our leadership team
- Escalate business problems to your manager.
**The Person**
- At least 3 years of customer service experience
- The ability to work effectively from home with a designated workspace
- The ability to work effectively both independently and within a small team
- Fluent English speaker with excellent grammar and vocabulary
- Ability to perform time sensitive tasks while maintaining 100% accuracy
- A highly organised person with a great attention to detail
- Excellent computer skills and experience using software programs and online tools
- Confidence to speak up and ask questions
- Ability to understand and follow pre-established policies and procedures
- A highly positive person who can provide an excellent customer experience and build long-term relationships with our customer base
Additionally, the following is not essential but would move you further up our shortlist:
- Experience in live chat and phone customer support
- Experience using Shopify and Zendesk
- Strong math and number skills
**More about the company**
Our raison d’être is to bring beautiful and achingly stylish furniture and furnishings within reach of everyone. Highly profitable, we have invested heavily in our systems and infrastructure, and now have the foundations in place to become a global brand and the preferred online furniture retailer in the world. The next critical piece of the jigsaw is to bring in the key people who will work with us to make this happen. We are highly experienced in ecommerce, brimming with ideas and enthusiasm, and incredibly excited about what the future will bring. If this sounds like your kind of journey, and you would like to join our energetic, innovative and creative international team, then we would love to meet you.
**What’s on offer**
- Base salary: £25,000 to £35,000 (depending on experience)
- Hybrid working
- New offices located in High St Kensington
- MacBook computer
**Salary**: £25,000.00-£35,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Transport links
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Application question(s):
- As a part of the recruitment we need all applicants to complete two assessments. Can you please confirm that you will complete the assessments linked to this vacancy?
- Is English your mother tongue?
**Experience**:
- customer service: 3 years (required)
Work Location: In person
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