Customer Service Representative

Customer Service Representative – Royal Den Hartogh Logistics Join the Royal Den Hartogh Logistics team as a Customer Service Representative. Company: Royal Den Hartogh Logistics, a leading logistics service provider for the chemical, gas, polymer, and food industries, founded in 1920 in the Netherlands. We operate worldwide with 54 locations in 27 countries, managing a modern fleet of 25,000 tank containers, 5,000 dry bulk containers, 575 tank trailers, and nearly 900 trucks. Our focus on safety and sustainability drives us to develop smart logistics solutions that improve supply chains. Location: Kingston upon Hull, England, United Kingdom. The Role We are looking for a highly organized, detail-oriented, and proactive Customer Service Representative to join our Dry Bulk team. In this key role, you will provide vital support to the Customer Service team, work closely with Account Managers, process transport orders accurately, support delivery, and contribute to continuous service improvements. Responsibilities Work closely with Account Managers to provide operational support on dedicated customer accounts and assist in delivering tailored service solutions. Provide flexible support to the wider Customer Service team when required, helping manage the full order process and ensuring accuracy and efficiency from order entry through to delivery. Help resolve day-to-day issues, coordinate with internal departments, and support the implementation of new transport lanes. Provide data and insights to support financial and operational analysis and help drive process improvements. Collaborate with colleagues across Europe to support the delivery of innovative transport solutions and share best practices. Be adaptable, moving seamlessly between supporting customer service activities, liaising with operational and commercial teams, and contributing to service excellence initiatives. Ideal Candidate Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service. Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands. Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams. Outstanding sense of responsibility, with a pro‑active and structured approach to customer centricity. A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them. Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines. A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development. What We Offer A culture built on trust, ownership, and responsibility, where your contributions truly matter. A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core. Opportunities for professional growth and personal development, supported by tailored training programmes. A competitive benefits package, including: Excellent pension and life assurance schemes. 33 days of annual holiday, including bank holidays. Cycle-to-work scheme. Access to our Benefit Hub for exclusive perks and discounts. Comprehensive Help@Hand support and Employee Assistance Programme. A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do. Apply If this sounds good, contact Sarah Langridge, People & Culture Co‑ordinator at slangridge@denhartogh.com or apply directly. #J-18808-Ljbffr