UX Researcher

**About the role**:
ECA is developing a cutting-edge SaaS platform that will transform the Global Mobility industry. We’re looking for a curious, empathetic UX Researcher to join our growing UX team and help us create user-centric solutions that make a real impact. You’ll collaborate closely with two experienced UI Designers and the Product team to uncover insights, validate ideas, and ensure we build a platform that meets the needs of our users.

In this role, you’ll design and execute research to understand users' challenges, goals, and behaviours across personas like Global Mobility Managers, Mobile Employees, and HR professionals.

**Requirements**:
**Key Responsibilities**:

- Plan, design, and conduct user research (e.g., interviews, usability tests, surveys) to gather qualitative and quantitative insights.
- Analyse data and turn findings into actionable recommendations for the Product and UX teams.
- Collaborate with UX Designers and Product Managers to ensure research insights are integrated into the design process and product roadmap and drive iterative improvements.
- Bring a creative outlook to identifying user pain points, exploring opportunities, and suggesting innovative solutions.
- Build empathy for users by sharing insights through reports, presentations, and personas.
- Contribute to developing user journey maps, storyboards, and other UX artifacts.
- Gather user feedback, track product performance, and identify areas for enhancement.
- Continuously advocate for the user, ensuring we deliver intuitive, impactful, and delightful experiences.
- Contribute to a culture of continuous improvement by refining our UX research processes, tools and methodologies as we scale.
- 1-3 years of experience conducting UX research (or a strong background in human-centred design).
- Ability to design and conduct research studies, from planning to analysis.
- Strong communication skills to present insights effectively to technical and non-technical stakeholders.
- Familiarity with UX research methods (e.g., interviews, usability testing, surveys, contextual inquiries).
- Understanding of product design processes and a passion for user experience.
- Ability to work collaboratively in a cross-functional team environment.
- Empathy, curiosity, and a drive to solve user problems.
- Bonus: Experience in B2B SaaS, HR Tech, or Global Mobility domains.

You’ll play a pivotal role in shaping a product that supports professionals navigating complex global assignments. Your research will directly influence product decisions, ensuring we solve real problems for our users. If you’re looking to grow your UX career, contribute to meaningful work, and learn alongside a talented team, we’d love to hear from you.

**Benefits**

**What’s in it for you**
- Enhanced Stakeholder Pension Contribution
- 25 days annual leave
- Health, Life Insurance + EAP Wellbeing Support
- Eligible for Annual Bonus Scheme
- Long Service Awards ️‍
- ️ ClassPass Membership
- Enhanced Family Leave
- Up to £1,000 per year for personal development & training
- Season Ticket Loan
- Flexible/hybrid Work Environment
- Cycle to Work Scheme
- Free Eye Test

**Our Team and Culture**

We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.

Our hybrid working structure includes spending around two days a week at our Head Office in Holborn, London, in a great space filled with creative, colourful.

Need a change of scenery? Our breakout areas have comfortable seating and cool décor where you can work in your own space. Not to mention, being in the hub of the West End, we’re surrounded by many cafes and restaurants and are just a hop, skip, and a jump from the tube.