Apprentice Customer Service Co-ordinator

Job Introduction
As a Care Co-ordinator you’ll join a team who are focused on delivering impeccable customer service to our staff and service users to really make our service users and staff feel the difference. No experience in this role is needed We provide all the training, the right person who is hard working, friendly and a team player is the most important part for us

HCRG Care Group provides community services across the West Lancashire area, with the Single Point of Access Team being an integral part of this service. As a Care Co-ordinator, you will provide excellent customer service to patients, GPs, etc who access this community hub.

Alongside this role, you will complete a Level 2 or 3 (depending on experience) Customer Service Apprenticeship, provider by our Ofsted rated 'Outstanding' internal training provider, The Learning Enterprise. More information surrounding this apprenticeship can be found here Customer Service Practitioner Level 2 - TLE (thelearningenterprise.co.uk) Customer Service Specialist Level 3 - TLE (thelearningenterprise.co.uk)

Main Responsibilities

Supporting clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescales.

The CCH is operational 8am - 8pm, 7 days a week
- Have 5 GCSE’s grade A-C including Maths and English or equivalent.
- Be able to plans and manage their own workload on a daily basis.
- Have confidence using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
- Have a great attitude to work
- Always be looking to develop and learn

About The Company
We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
You will feel valued as an Apprentice Customer Service Co-ordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- £20,500 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year