Administrator Apprentice

Job Introduction
**Earn, Learn and Work**
Join our Discharge Planning Team as an Apprentice Administrator, gaining extensive knowledge and skills whilst being supported to finish the 18-month course with a Level 3 Business Adminstration qualification. Within the role we will have the flexibility for you to work one day each week from home so you can complete apprenticeship related tasks.

Your role will consist of providing administrative support to the Community Discharge Planning Team ensuring that work is prioritised according to need and the office environment is efficiently managed.

The role is based across two sites, Southport and Ormskirk District General Hospital, you will need to be able to work from both sites depending on business needs.

Main Responsibilities
**The main responsibilities for the role will include**:

- Completing a daily patient tracker which is forwarded to system partners and ensuring all updates are contained on tracker
- Acting as the first point of contact for patients and be responsible for managing telephone calls, dealing with all enquiries, maintaining detailed messages and escalating to nursing staff
- Creating new referrals on the clinical system and allocating those referrals to the appropriate service for timely action.
- Have 5 GCSE’s grade A-C including Maths and English or equivalent.
- Be able to plans and manage their own workload on a daily basis.
- Have confidence using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
- Have a great attitude to work
- Always be looking to develop and learn

About The Company
**We change lives by transforming health and care.**

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As a Apprentice Administrator, you’ll be part of our valued team at Southport and Ormskirk District General Hospital

You will feel valued as a Apprentice Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- £18,500 - £19,500 with group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with 100% of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission