Care Co-ordinator

Job Introduction

We are looking for Care Coordinators to join the team in our Care Coordination Hub (CCH), based in Ormskirk in West Lancashire. As a Care Coordinator with Virgin Care, you'll join the team who are focused on delivering impeccable customer service to our staff and service users.

We are looking for a part time (30 hour) Care Coordinator with plenty of customer service experience, who have a friendly and approachable telephone manner to ensure our staff and service users feel the difference. The CCH operates a 7 day service from 8am - 8pm

Main Responsibilities
- To show excellent customer service skills when answering telephone calls that are received into the CCH.
- To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion.
- To prioritise the level of need of referrals and highlight any urgent referrals to the suitable available health professionals.
- Collating and sending information and appointment letters to patients in respect of booked appointments.
- Rescheduling appointments cancelled by patients or the organisation.
- Working shifts, evenings and weekends to support the delivery of the service

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

About The Company

We change lives by transforming health and care.

Established in 2006 by our Chief Executive Dr Vivienne McVey and like-minded colleagues, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all.

HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Care Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy.

From 11 November 21, as a result of new legislation, anyone over the age of 18 who enters a Care Home as part of their job must have had both doses of a COVID-19 vaccination or hold a valid medical exemption. As part of our pre-employment process we will therefore ask you to provide:

- proof of your vaccination status via the NHS Covid Pass (either electronically or via the PDF)
- A signed copy of the temporary medical exemption form. Further details about the legislation can be found on the government website.

Package Description

You will feel valued as a Care Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

- £19,210 FTE and access to our group pension
- **MyWellness** - a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- Access to** Reward Gateway** - our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Leisure Vouchers
- We are pleased to offer access to **Wagestream** -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- **25 days holiday** plus Bank Holidays.
- Access to a **range of courses and e-learning** to develop further skills, bespoke career pathways and opportunities continuing your professional development
- **Rewarding and supportive teams**, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with **100% **of our rated services considered o