Operations Administrator

6 days ago


Haydock Industrial Estate, United Kingdom PHS Group Limited Full time

About The Role
**_Operations Administrator at Haydock
- Fixed Term Contract (4 months)_**:

- As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating theservice routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager._
- **A day in the life of an Administrator at phs will involve;**_- _Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre._
- _Answering calls from service drivers, clients and Head office regarding site service._
- _Acting as a link between the Service Drivers and the Operations Manager & Service Manager._
- _Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames._
- _To prepare data for and conduct briefing and debrief sessions for service drivers._
- _Ensure that completed routes and attendance are processed in real time
- To suggest any improvements to the ways of working and relay this to the Operations Centre Manager._
- _A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers._
- _Be able to build Customer Focus & Relationship Management_
- _Have People Management & Development Skills._
- _Comply with Health & Safety Regulations._
- _A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer._
- **Here's what you get with phs.**_- _Our working week is Monday to Friday_
- _4 month fixed term contract. _
- _40 hour working week_
- _A salary of £21,000 **per annum**_
- _Additional earning potential through overtime, bonus' and referrals_
- _23 days annual holiday + bank holidays plus holiday buy/sell scheme after 6 months_
- _phs Perks with potential savings of £1,000 a year_
- _phs Shop (Discount on household consumables)_
- _24 hr wellbeing helpline_
- _Full smart uniform and all protective PPE provided_
- _Full training provided by a Training and Wellbeing coordinator who will support you throughout your career_
- _Pension_
- _Great career development opportunities_
- **In return we are looking for people who are.**_- _Committed, show pride in their work, and who are positive & friendly_
- _Willing to learn_
- _Passionate and dedicated_
- _Team players_
- _Excellent communicators_
- **At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.**_
- **phs Group is the leading hygiene services provider in the UK, Ireland and Spain.**_
**_Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and smallowner occupied shops._



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