Service Operations Manager

Are you a motivated, solution-orientated Service Operations Manager, keen to take your next step within management, perhaps you are currently a senior team leader of an engineering or a facilities team. Do you have an understanding of engineering such asinstallations or have previously worked as an engineer within the security or telecoms industry, able to lead by example, enjoy being hands-on, and have the ability to delegate tasks where necessary? If so Banham is looking for a Service Operations Managerto join their Aftercare and Service team You will be working for a Market Leading company and be given the responsibility to lead and manage a team of engineers that are dedicated to ensuring the best service and customer care is provided at all times.

**Who are we?**

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however,are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environmentthat encourages staff to stay with us for many years.

**What Can you bring to Banham?**

Your experience managing or leading a team within installations, service, maintenance or facilities management will ensure you are able to:

- An ability to take ownership of the onboarding, mentoring, and development of Aftercare Engineers.
- Have the capability to work collaboratively with administrative and support teams on workload and engineer diary planning.
- Ensure adherence to company H&S policies and performance to target.
- You will be able to work with internal stakeholders and external suppliers.
- Happy and willing to get involved with the day-to-day engineering tasks such as attending customer sites where required to support the resolution of complex challenges.
- Experience with collating, preparing and delivering KPI Data on engineer performance and departmental costs.
- Your knowledge of conducting and supporting the completion of field-based inspections and investigations will be advantageous.
- Being able to conduct and support the completion of safety and quality audits, with a focus on Banham and NSI Gold Standards.
- Have a customer-centric attitude.
- Bring an understanding and experience in aftercare administration and management.
- Have great organisational and communication skills, along with strong attention to detail.
- Ability to translate information/data into insight and search for solutions
- An analytical approach to work, with superb managerial leadership skills.
- Demonstrable experience in delivering great service through an operational engineering team
- Knowledge of intruder alarm equipment, CCTV and Access Control is desirable alongside an understanding of electrical installations and operational service delivery.

**What will you get in return?**

You will be entitled to a highly competitive salary and a great range of benefits including:

- We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health and general well-being.This benefit also extends to your family.
- Flexible remote working
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance
- Auto-enrolment into our generous pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities
- Company equipment tailored to your role (laptop, mobile and additional screens)
- Up to 40% off Banham products
- Banham Social events - Summer BBQ’s on the terrace; annual Christmas Party Events.
- Charity events throughout the year - Banham are proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the worldfor The Royal Marsden.
- Recruitment referral bonus fees
- Enhanced Sick Pay for absence related to COVID-19
- Please note that this is a Hybrid role requiring three days in the office and two days working from home.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click **APPLY** now to register your interest.