Operations Assistant Manager

Are you looking for an opportunity to work in a market-leading company? Do you have experience managing a team and supporting with operations? If the answer is 'Yes’, Banham are looking for an Operations Assistant Manager to join our Keyholding team.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however,are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environmentthat encourages staff to stay with us for many years.

What are we looking for?

You will be reporting into the Operations Manager supporting them in achieving the department's objectives and assisting in managing the day-to-day operations, monitoring workload, and observing the team’s efficiency. You will maintain the highest standardsof customer service whilst motivating the supervisors and front-line colleagues.

Keyholding or security experience is preferably but not essential

**Responsibilities**:

- Ensuring the smooth running of the department by ensuring all team members are adhering to the company standards, procedures, and policies.
- Managing activities such as staff scheduling, training, and mentoring
- Assist Operations Manager in carrying out performance reviews for direct reports
- Call out booking and diary management
- Ad-hoc administrative support
- Audits

Skills and experience
- People management skills
- Change management experience
- Organisational skills
- Analytical and problem-solving skills
- Decision-making skills
- The ability to implement standards, policies, and procedures.
- Knowledge and experience in organisational effectiveness and operations management.
- A good understanding of employee relations
- Self-motivation and drive
- and be able to motivate others

What will you get in return?

You will be entitled to a highly competitive salary and a great range of benefits including:

- We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting their home life or work life, health and general wellbeing.This benefit also extends to your family.
- Flexible remote working
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance
- Auto-enrolment into our generous pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities
- Free weekly yoga sessions
- Company equipment tailored to your role (laptop, mobile and additional screens)
- Up to 40% off Banham products
- Banham Social events - Summer BBQ’s on the terrace; annual Christmas Party with a sit-down meal
- Charity events throughout the year - Banham are proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the worldfor The Royal Marsden.
- Recruitment referral bonus fees
- Enhanced Sick Pay for absence related to COVID-19

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.