Property Services Coordinator

2 weeks ago

Camden, United Kingdom One Housing Full time

**Property Services Coordinator**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Property Services team as a Property Services Coordinator.**
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.
The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of Property Service Coordinator in Camden.
**Salary**: 25,000 - £26,500 per annum
**Contract**:9-month Fixed Term Contract
**Once fully trained**: 2 Days working remotely and 3 days in the office
Your responsibilities will include:

- Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works. Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs.
- Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
- Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
- Updating the system with relevant information and create reports for analysis.
- Any other reasonable duties to support service deliver.

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.
- Strong administration skills and must be IT proficient.
- Excellent communication skills, both oral and written.
- A self-motivated, resilient, assertive and confident.approach
- Experience of providing excellent customer service.
- Ability to multitask and work in a fast-paced environment

**The offer**
**Salary**: £25,000 - £26,500
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob...

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