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Property Services Scheduler

2 weeks ago

Camden, United Kingdom One Housing Group Full time

**Property Services Scheduler**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.

Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Property Services team as a Property Services Scheduler**:
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.

The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.

We’re an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising Neighbourhoods

**The role**
We have a fantastic opportunity for someone to join us in the position of Property Services Scheduler in Camden, London.

**Salary**: £28,987 per annum
**Location**: Hybrid working, 3 days in the Camden office and 2 days from home
**Contract**: Full time, 35 hours per week, permanent contract

Your responsibilities will include:

- Maintaining all tasks, including raising repairs and maintenance jobs and requisitions, follow on works and sub-contractor works
- Inputting data into the system, actively working on CRM cases and being responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
- Ensuring all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
- Phoning residents to ensure access is gained for works
- Working with emergency appointments and resolving scheduling conflicts
- Ensuring that subcontractors are completing jobs on time, and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
- Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.
- Experience of working in the housing/property sector or within planned/reactive maintenance and repairs
- Good level IT skills and literacy
- A self-motivated, resilient, assertive, and confident approach
- The ability to scrutinise data and provide recommendations.
- Proven experience of excellent customer service skills

**The offer**
- **Salary: £28,987**:

- **Your **holidays are important to us. **Take up to 28 days annual leave plus bank.
- **Lean travel**. **Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues.
- **Looking forward to your big bucket list trip? **You can buy or sell up to five days annual leave each
- **Get paid to do good. **We offer you two days off on full pay each year to volunteer in our
- **Well **done **With our colleague recognition programme, you will know when you’ve done a #greatjob
- **Learning never **One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re **here for you. **Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay **book smart**. **Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things. **We offer you a career break after 3 years’ continuous service.

**About us**
One Housing is a subsidiary of the Riverside Group. The Riverside Group was established more than 90 years ago, and is now a leading provider of affordable housing, care and support services in England and Scotland. The group manages more than 75,000 homes and operates across 160 local authorities. Riverside transforms lives by providing well maintained, high-quality housing while creating new opportunities for customers through job schemes, affordable warmth programmes, and money advice.

Working in some of the most diverse communities in the UK, we understand the strength we gain from having and supporting our diverse teams. The different skills and expe