Customer Service Representative

**Roles and Salaries**:

- UK Customer Support - VIP Client Support - £26,000 + extensive benefits

FOODHUB IS GROWING AND WE WANT TO SPEAK TO YOU

Foodhub is one of the fastest growing tech companies in Staffordshire and already one of the largest food ordering platforms in the UK. Since 2017 we have grown from a small office in Tunstall to now employing over 2000 people in 6 different countries with many more exciting growth plans in the future.

As part of our growth, we are now looking for Customer Service Professionals to serve our VIP Clients by joining the Foodhub family in Fenton and help continue developing our centre of customer excellence. If you are someone that wants to be more than just a number and are looking to work for a business that will treat you well, help you further your career and develop you professionally then read on and get in touch.

We are looking for people that have fantastic communication skills, love speaking to people and have the natural ability to help our clients solve day to day problems. In return for this you will be rewarded with a competitive salary, opportunities to progress within our centre of excellence and the chance to work in an environment where going to work is exciting everyday, not just something you do to pay those ever increasing bills

**ROLE SUMMARY / PURPOSE**

**MAIN DUTIES & RESPONSIBILITIES**
- Accept all incoming calls and complete first call resolution to the best of their ability
- Basic Technical Skills to handle Queries
- Take full accountability from start to finish to ensure a positive customer experience
- Investigate and resolve customer complaints quickly and efficiently. In the event issues are unable to be resolved,to ensure issues are escalated to the relevant department or agent
- Maintain thorough and accurate customer service records via MS
- Keep confidential records and financial information private and secure
- Explore and Support Foodhub clients with business growth using the Foodhub tools available
- Learn, maintain and upskill knowledge to ensure basic knowledge of all relevant technology and services provided by the company
- Communicate with customers about any merchandise orders, including any delays or changes in delivery
- Assist clients in Registering for Datman Accounts & Verification process

**SPECIFIC ACCOUNTABILITIES**
- Conduct first call resolution to all inbound queries & complete escalation accordingly
- Input all information regarding clients on MS
- Strong verbal and written communication skills
- Going the extra mile for our clients to ensure they have an exceptional experience with Foodhub
- Actively promote customers to provide feedback on the level of service and maintain a high level of CSAT.
- To be the best Customer Service team in the Foodhub business across the globe
- Help Support Business growth for our clients by exploring the tools Foodhub has available

**Shifts will be between: Monday - Saturday between the hours of 11am - 11pm any 5 days a week on a rota basis working a 9 hour shift with 1 hour of breaks.**

**Benefits**
- 33 days holidays (inclusive of Bank Holidays)
- 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
- Holiday exchange - Buy or Sell up to 5 days holiday per year
- Employee Assistance Programme
- Wellness Scheme
- Discounted Cancer Screening
- Discount Hub
- Cycle to Work Scheme
- Car Leasing Scheme
- Gym Membership - Contribution of up to £30 per month
- Will Writing Service
- Mobile or Tech Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
- Death in Service - Salary x4 Life Cover

**Salary**: £26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Stoke-on-Trent, ST4 3NR: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have prior Experience working in a Contact Centre ?