Customer Service Representative

1 week ago

StokeonTrent, United Kingdom Masonite Full time

We heard you knock

Our Company

Masonite UK is a true door category leader combining the experience and craft of four leading door manufacturing brands, Premdor, Solidor, Door-Stop International and National Hickman Industries. Offering comprehensive and compelling product portfolios that provide the perfect door solution for every opening, from creating beautiful homes to defining world-class commercial spaces and everything in between.

We are currently recruiting for a Customer Services Advisor for Solidor. The main purpose of this role is to build and maintain an excellent working relationship with customers whilst continually striving to achieve high levels of customer satisfaction and therefore maximising the potential for increased sales.

Our Customer Service Advisor perks and benefits are:

- Competitive Salary
- 25 days holiday
- Salary sacrifice pension scheme
- Free onsite parking
- Healthcare cash plan

Customer Service Advisor Overview

In this role you will be:

Maintaining accurate records of customer communications and relevant correspondence.
- Building and strengthening relationships with customers and calling pro-actively whether with good or bad news.
- Endeavouring to ensure that the relationship with our customers is second to none.
- Progressing customer orders to ensure they are delivered on time.
- Liaising with other Masonite departments to ensure a high level of customer service.

Key Responsibilities Summary
- Raising the profile of Customer Services in line with our business’s key pillars.
- Actively seeking opportunities to exceed our customer’s expectations

About you
- Strong previous experience in a customer service environment
- Manufacturing experience (but not essential)
- Experience on Microsoft package (Excel, word, power point)
- Organised, structured, and professional, with passion and drive.
- Flexibility, resilience, and ability to influence.
- Ability to build relationships and work effectively as a team.
- Ability to prioritise and manage varied workload in a face paced working environment.
- Accountable and flexible
- Integrity under pressure
- An innovator

About us

At Masonite, we believe a door is more than just a door; and we also know that the employees who build our doors are more than just employees, they work in environments that promote a culture of creativity, collaboration, adaptability and integrity based on a strong commitment to our vision.

In 1924, William Mason did not change the industry when he created Masonite, he created a new one, one that transformed waste into worth and materials into what matters. That revolution is part of Masonite, it is how we are changing the way people think about doors and making everyone see that doors are not about keeping people out, they are about letting people in. At Masonite, we keep our doors open to new perspectives, new voices, and new opportunities. We break down barriers and we help people walk through walls.

Open to extraordinary

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