Foh Team Leader

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Company Overview**

Mitie Group PLC is a British strategic outsourcing and energy services company. It provides infrastructure consultancy, facilities management, property management, energy and healthcare services.

**Salary: £24,960 pa**

**Hours per week: 38**

**Job Overview**

The landscape of the business environment has changed in light of the Covid-19 pandemic and this has altered how businesses operate.

Our client is looking for an experienced professional to help manage the hybrid working spaces at the BAE Systems Warton / Samlesbury unit. The individual will report into the Front of House Corporate Account Manager in the Business Unit.

Main Duties
- Organising of management of the front of house team members on the BAE Warton Unit (Samlesbury and Warton)
- Ensuring highest standards of customer service excellence are met at all times
- Driving improvements to process and operation based on external environment, customer feedback and Future of Work objectives
- Management of team absence and cover
- Ensure that a suite of operating procedures is in place and up to date
- Ensure that the QHSE site pack is in place and up to date
- Liaise directly with the local Mitie FM's with any maintenance issues in the Hybrid working spaces across the different buildings on site.
- Be the main point of contact for special hybrid working spaces and Resolve customer issues and complaints to reasonable resolution
- Analysis and manage data which is the used to complete weekly building utilisation reports
- Attend meetings both formal and informal with key stakeholders to share customer views and opinions.

What we are looking for:

- Demonstrates a readiness to make decisions, take the initiative and originate action.
- Influences, convinces or impresses in a way that results in acceptance, agreement or behaviour change.
- Well organised, with the ability to multi-task, prioritise and manage competing demands
- Experience of working in a customer focused environment; Passionate about customer service and delivering improvements.
- Strong interpersonal and people management skills including team working.
- Experience in developing and maintaining customer relationships.
- Highly results-orientated with demonstrable success, achieving and exceeding challenging targets both personally and through others.
- Able to prioritise significant workloads and resource them in response to changing demands and requirements.
- Advanced knowledge of Microsoft Office software (Outlook, PowerPoint and Excel).
- Excellent communication skills, both verbal and written, and a telephone etiquette.
- Professional and enthusiastic manner.

**Hours: Monday - Friday - 38 hours per week.**
- **This role requests shift patterns due to the facilities being open from 6am - 8pm.**

**Shifts pattern as below**:

- **3 x 07:00 - 14:00 (1x 30 minute break) (This shift can be between Monday - Thursday)**:

- **1 x 07:00 - 19:00 (2x 30 minute breaks) (This shift can be between Monday - Thursday)**:

- **1 x 07:00 - 15:00 (1x 30 minute break) (This shift is always on a Friday)**

**KEY COMPETENCIES REQUIRED**:

- Integrity, Sense of Urgency
- Self-Awareness, Big Picture Orientation
- Adaptability, Strategic Thinking
- Leadership & Vision, Effective Communicator
- Facilitator, Judgement & Tact

**EXPERIENCE**
- Previous experience working in a highly regulated environment
- Good communicator, Planning skills, financial awareness
- Good organisational skills
- Willingness to learn and train to improve the business