Change of Occupier Coordinator 6 Month Ftc

2 weeks ago

Worthing, United Kingdom SmartestEnergy Full time

Do you have administration experience in an office environment?

Join us in the Change of Tenancy team and start your journey in a collaborative environment where you can grow your skills with us

**How will I spend my time in this role?**
- Generation of accurate and correct statements by validating and working within Industry processes;
- Ensure the timely billing of customer accounts;
- End to end processing of an account through to successful resolution;
- Logically understanding the reasons for failures and identifying solutions;
- Handle issues distributed by the Business by working exceptions;
- Utilize a variety of systems to provide information and help to deliver a one-stop resolution to queries;
- Ability to resolve normal and more complex billing issues;
- Helping other areas of the business on an ad hoc basis and as requested by your Line Manager.

**What skills/experience do I need to be successful?**
- Analytical and problem-solving skills and ability to learn new processes quickly;
- Strong communication skills including phone work.

**What sets us apart?**
- ** Global Impact**: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- **Flexible Working**: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
- **Commitment to Diversity and Inclusion**: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

**What does hybrid working mean to us?**

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

**What happens next?**

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