Client Services Representative Senior

4 days ago

Birmingham, United Kingdom FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**What you will be doing**:

- Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
- Provides support in research and resolution of problems and inquiries.
- Interfaces with clients to determine present and future needs and discusses progress toward solutions.
- Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
- Prepares monthly and quarterly sales and departmental reports.
- Keeps abreast of new products/services and changes to existing products/services.
- Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
- Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
- Other related duties assigned as needed.

**What you bring**:

- Communicates ideas both verbally and in written form in a clear, concise and professional manner
- Requires working knowledge of FIS products/services as well as general banking operations and procedures
- Ability to handle projects commensurate with job expectations
- Requires excellent presentation, writing, organizational, analytical and problem solving skills
- Requires human relations, negotiation and documentation skills
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Flexibility, versatility, dependability

**What we offer you**:

- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A broad range of professional education and personal development possibilities - FIS is your final career step
- Competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology

LI-LT1

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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