After Sales Client Representative

1 week ago

Birmingham, United Kingdom Love Finance Full time

**Love Finance: After Sales Client Representative - Permanent - Full Time - Birmingham City Centre - Office Based - £25,000 per annum**

**About Love Finance**

At **Love Finance**, we make business lending simple, honest, and effective. We’ve proudly earned a **5/5 Trustpilot rating**and empowered thousands of SMEs through flexible, fast, and customer-friendly finance solutions. lovefinance.co.uk

We’re building a team that embodies our ethos - putting customers first and turning satisfaction into advocacy, and looking for an **After Sales Client Representative** to enhance our continued success.

**Role Purpose**:
As our **After Sales Client Representative**, you will be the essential bridge between our customers and our brand after a transaction. Your mission is to ensure every client’s journey ends on a high, capturing feedback, driving positive online reviews, and cultivating long-term advocates of Love Finance.

**Key Responsibilities**

- Engage with customers post-sale to measure satisfaction and capture insights on their experiences.
- Follow up on **Trustpilot invitations** sent via HubSpot, encouraging high response rates and 5 reviews.
- Record, analyse, and share customer feedback, trends, and areas for improvement.
- Work closely with Account Managers, PR, and the wider Customer Experience team to feed into our **NPS strategy**.
- Identify patterns or customer pain points and propose enhancements to our after-sales processes.
- Support the target of achieving and consistently sustaining review volumes at or above our August/September benchmarks.

**Requirements**:
**What We’re Looking For**

- A real passion for customer success and fostering exceptional relationships.
- Outstanding communication - warm, professional, and persuasive.
- Highly organised and self-driven; able to manage follow-ups and pipelines independently.
- Experience in customer service, client success, or similar roles (automotive or finance exposure is a plus).
- A proactive mindset, always looking for ways to improve, delight, and advocate.

**Benefits**

**What’s In It For You**

- Be a core part of shaping Love Finance’s reputation and customer experience.
- Work in a collaborative, high-energy culture that values your voice and impact.
- See direct results from your work — in reviews, NPS, and customer retention.
- Receive great training, support, and growth opportunities.
- Competitive salary, benefits, and the chance to work with a rapidly scaling financial brand in Birmingham.

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