Retention Executive

2 weeks ago

London, United Kingdom Just eat Takeaway.com Full time

As a growing business, we're searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally. That's where you come in

**All about the role**

The wider Account Management team provides support to our Independent Restaurant Partner portfolio. The team is responsible for building and maintaining positive relationships with our restaurant partners to maximise commercial retention levels across this cohort of restaurants and takeaways.

The Telephone Retention team works to grow our existing estate by making sure current restaurant partners stay online and are successful.

**As part of this varied role, we're also counting on you to**:

- Resolve partner issues by determining the root cause and offering a tailored solution
- Ensure our partners are satisfied and continue to successfully trade with us
- Liaise with other teams across Sales, Operations and Account Management
- Monitor and achieve team performance targets

**Can you deliver**

**Here's what we're looking for from our Telephone Retention Executive expert**
- Previous experience in outbound contact/call centres within sales, customer service or account management
- Strong understanding of business and analytics
- Communicative, with the ability to negotiate and resolve difficult issues
- An independent and proactive way of working, passionate about new challenges and changing environments

**Here is our offer**

**Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.**

**Diversity, Inclusion & Belonging.

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