Contact Centre Agent

7 days ago

West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

Entry Requirements/desired qualifications -Apprentices will be required to have, or achieve Level 1 English and Math and to have taken Level 2 English and Math tests prior to completion of their apprenticeship.

To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. The services supported by the contact centre are currently, ICARES, Heart Failure, Community Respiratory Service, Foot Health, Musculoskeletal physiotherapy and District Nurse Message Taking, providing a comprehensive efficient and effective telephone based referral service and appointment booking service.

You will provide an administrative service for the clinical services sending out appointment letters, registering patients to the service, answering telephone queries regarding appointments and other clerical duties to support the Service provided by the group

You will be expected to take referral over the telephone and process according to the guidelines for the services.

The role expect you to provide a reception function at our Primary Care Assessment unit

You must be able to work under pressure as part of a team. You will require good interpersonal skills with the ability to prioritise their own workload.

There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.

This is an exciting opportunity for an enthusiastic individual with excellent communication skills to join our administrate hubs to assist our growing Primary Care Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies, medical specialties and nursing in providing an effective and efficient comprehensive administrative service

You will be expected to participate in the 3 shift pattern to provide administrative cover Mon - Fri 08:00 - 18:00 on a Rota basis which means 8-4, 9-5, 10-6 shift cover each week along with weekend working to facilitate 7 day working.

Please see the attached Job Description and Person Specification for full details on what this role entails.

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