System Engineering Manager- Run and Operate Squad

**System Engineering Manager (Run and Operate) fully remote**
Permanent - Salary is competitive plus bonus
My client is a blue chip FMCG and retail brand that serve millions of customers every week from all over the globe. With over 6,000 stores internationally my client is a well-known household name that offer a number of exciting opportunities.
We're the UK's biggest 'virtual network operator' (we're powered by O2's network) and for over a decade now we've won all the top awards for customer satisfaction.
We have a track record of doing things differently and shaking up the mobile industry. And we're fiercely proud of being 'supermarket mobile', bringing the best to our five million customers.
We're an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It's more than just a 'methodology' to us - it's our way for everyone to give their best.
About the team
The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product / SaaS based IT solutions.
You will be working within a very diverse team of highly motivated and talented individuals on business-critical software developments. Our teams are motivated and challenged, working in regular and sprints, across a range of technologies which together providehuge benefit to the wider business.
About the role
The Systems Engineering Manager helps to define and influence the technical roadmap for Systems Engineering. Works across squads to deliver the roadmap. Ensures that technologies are available and maintained. Discovers and implements new technologies to improvefunctionality, availability, cost efficiency, and stability. Leads a team of System Engineers, manages KPIs and SLAs, and helps maintain the budget related to Systems Engineering, collaborating with vendors to ensure service and product delivery.
We have a number of squads covering our key technologies and responsibilities, this role covers
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- Skills & Experience:
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- This role particular role is for the Systems Engineering Manager in the Run & Operate area. As such, we are looking for the following skills & experience:

- Source code systems and branching strategies; GitHub and GitHub Actions
- Containerisation technologies; Docker and Kubernetes
- Significant experience with cloud providers AWS and Azure
- Exposure in Continuous Integration and Continuous Deployment techniques, approaches and tools, including experience with the GitHub and GitHub Actions
- Infrastructure provisioning (at least one of Istio, Terraform, Azure DevOps, CloudFormation)
- Observability and Application monitoring using New Relic, Grafana and / or Splunk
- Networking concepts - Bastion hosts, Reverse Proxies, Load Balancing, TLS
- IaaS, PaaS, SaaS Automation
Key Responsibilities:

- Leads a team of System Engineers
- Using specialist knowledge to set direction and lead the team
- Setting and defining standards and best practice along with implementing improvements to tooling
- Monitoring the platform across value streams and ensure platform capabilities are developed on in a consistent and coordinated approach.
- A trusted expert who is responsible for building up the right capabilities for their people, equipping them with the skills, tools, and standard approaches to deliver technical excellence
- Monitoring the level of technical debt and ensuring this is well documented, encouraging solutions to be developed that minimizes the impact to technical debt accumulation
- Independently solves complex cross-business technical problems
- Work with third party providers where necessary offering direction, support and documentation
- Creating business justifications for when and why platforms need upgrading and present these to Product Owners & Stakeholders, when necessary, in an articulate manner for an audience that may not be technical.
- Providing effective performance management processes and mechanisms for the System Engineers and measuring performance.
- Providing an inclusive environment where Engineers have freedom and safety to innovate, experiment, and learn from failure
- Providing open and effective communication channels leading to greater knowledge transfer within squads and across squads.
- Recruitment, development and retention of technical Engineers including career pathway development for all technical squad members.
- Provide line management duties for Software Development Engineers within their technical area with a view to focussing on coaching and mentoring techniques that align to agile principles.
- Serve as a senior coach and advisor to Squads. Remaining close enough to the Squads to add value and to be an informed manager, while staying far enough away to let them problem-solve on their own
- Support squad members and Product Owners in knowledge transition between both Squads and the wider Organisation by enabling clear and concise communication channels
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- Pontoon is an employment consultancy and operates as an equal opportunity's employer.
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