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Customer Support Aprrentice
2 weeks ago
**The Opportunity**
Our client is recruiting for an Apprentice Customer Support to join their team in Salford M7.
The Level 3 Information Communication Technician apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way
**The Company**
This company is an Ofcom registered expanding telecoms company, aiming to always be at the forefront of the industry. They have agreements with all the major UK networks and carriers across a full range of products and services. With this company they have worked hard to build their portfolio to ensure they are able to cater to their clients’ telecoms requirements.
**The Position**
**Job Title**:
Apprentice Unified Communications Provisioning and Support
**Apprenticeship Course**:
Level 3 Information Communication Technician
**Apprenticeship Duration**:
18 Months
**Location**:
Salford M7
**Working Hours**:
9.30 to 6 Monday to Friday
**Salary**:
£12,000 pa
**Role and Responsibilities**
As a member of their Unified Communications Provisioning & Support Team, you will be responsible for dealing with fault diagnosis and support for their wide range of products and services including:
Hosted Telephony (VoIP)
Connectivity (broadband)
Unified Communications
Phone Lines
Fault diagnosis and efficient management to resolution
Establish customer requirements and assess their needs through to implementation
Escalating queries and concerns where necessary
Liaising with suppliers
Provisioning products and services
**Desired Qualities, Skills and Knowledge**:
Ability to multi-task and work under pressure
A desire to work as part of a team to generate fresh and innovative ideas
High attention to detail
Effective organisational and communication skills
Good telephone manner
Hold all work-related information and materials confidential
**Eligibility Criteria**
**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
**Salary**: From £12,000.00 per year
Schedule:
- Monday to Friday
