Customer Support Advisor

2 weeks ago

Salford, United Kingdom Capsil Ltd Full time

**Job Title**: Customer Support Advisor
**Department**: Customer Experience (CX)

**Working Hours**:

- **Schedule**: 37.5 hours per week, 9am - 5pm, Monday - Friday
- **Weekends**: No weekend shifts

**Salary**: £23,100 base + performance-based bonus
- **About PassMeFast**_

PassMeFast is a leading provider of intensive driving courses in the UK, helping over 40,000 learners hit the road since 2016. By connecting learners with DVSA-approved instructors, we provide a fast, professional, and hassle-free driving experience. Now offering courses across England, Wales, and Scotland, we pride ourselves on our streamlined, supportive approach that empowers learners of all skill levels to become safe, confident drivers.
- **Job Purpose**_

As a Customer Support Advisor, you will provide exceptional service to PassMeFast customers, ensuring prompt and professional handling of queries. We’re looking for strong communicators who think logically and empathetically to provide outstanding customer experiences.

Key Responsibilities
- **Respond to Customer Queries**: Efficiently handle inbound customer queries via multiple channels, following PassMeFast’s service guidelines.
- **Take Ownership**: Act as the primary point of contact for customer interactions, providing updates and resolving issues.
- **Assist CX Team Efforts**: Support outbound communications as needed, including payment collection or booking follow-ups.
- **Meet SLAs**: Maintain service level agreements, including time to respond and resolve.

**Benefits**:

- **Holidays**: 25 days per calendar year (plus public holidays)
- **Holiday Purchase Scheme**: Option to buy up to 5 additional days and carry over unused leave
- **Birthday Off**: Enjoy a day off on your birthday
- **Enhanced Maternity & Paternity Leave**: Enhanced leave and pay
- **Pension Scheme**: Company pension contributions
- **Life Assurance**: Coverage of 4x your basic salary
- **SmartHealth GP Service**: Access to online/telephone GP consultations and referral services
- **Employee Assistance Program**: Free counseling sessions and support
- **Perkbox Benefits Platform**: Discounts on wellbeing services, gym memberships, and retail vouchers
- **Cycle to Work Scheme**: Save on a new bike while commuting sustainably

About You
- **Clear Communicator**: Strong verbal and written communication skills, adaptable to suit diverse customer needs.
- **Problem-Solver**: Quick, logical thinker with a proactive approach to resolving queries.
- **Empathetic and Positive**: Able to address customer concerns with empathy and a helpful attitude. Demonstrated ability in phone etiquette and customer support
- **Organized and Multitasking**: Skilled at handling multiple systems and ongoing interactions.
- **Team-Oriented**: Collaborative, with a strong work ethic to meet targets and maintain high standards.

If you’re ready to make a difference in the driving industry by delivering excellent customer support, we’d love to hear from you

Pay: £23,100.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CSA Mar

  • Customer Advisor

    2 weeks ago

    Salford, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in The Lowry Outlet, The Quays, Salford, on an 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive**...

  • Customer Service Advisor

    5 days ago

    Salford, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - Monday to Friday (work 1 Saturday in every 4) - £24,550 - £26,000 - Salford Quays - Hybrid working available!** **Location**: Salford Quays **Salary**: £24,550 - £26,000 DOE **Hours**: Monday to Friday - Office hours 8am - 9pm (work 1 Saturday in every 4!) **Company** Market leading investment company who provide...

  • Customer Service Advisor

    24 hours ago

    Salford, United Kingdom MERJE Ltd Full time

    **£21000 + £500 bonus** **Salford Quays** **Full time / permanent** **Shifts between Monday-Sunday** **Hours between 8am-10pm** - Do you have a passion for providing a world class customer service? - As a Customer Service Advisor you will be joining a growing and very customer focused team based just outside of Manchester in Salford Quays. At present,...

  • Customer Service Advisor

    3 days ago

    Salford, United Kingdom Search Consultancy Full time

    Job Title: Customer Service Advisor Job Location: Salford Quays Job Salary: £20,000 rising to £21,500 Job Hours: Monday - Friday between 8am and 8pm (37.5 hrs per week) Hybrid working available after 9 week training is completed! The package for the position of Customer Service Advisor is: £20,000 per annum plus bonus £1500 pay rise after year one Hybrid...

  • Customer Service Advisor

    5 days ago

    Salford, United Kingdom Search Consultancy Full time

    **Job Role: Customer Service Advisor** **Based: Manchester** **Salary: £20,000performance bonus £23k** **AMAZING PROGRESSION OPPORTUNITIES DUE TO EXPANSION!** Our Client is a well-established, Manchester based business are on the look out for Customer Service Advisor due to incredible expansion! **The role of Customer Service Advisor**: **Job duties...

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Hybrid Salford Quays Monday - Friday hours between 8am - 8pm 1 in 4 Saturdays £20,000 with the chance to earn quality led bonuses of up to £175 per month Do you have Customer Service experience and are looking for a new opportunity? We have Customer Service Advisor roles based in stunning modern offices in Salford...

  • Customer Support Advisor

    2 weeks ago

    Salford M, United Kingdom Capsil Ltd Full time £30,000 - £40,000 per year

    Job Title: Customer Support AdvisorDepartment: Customer Experience (CX)Working Hours:Schedule: 37.5 hours per week, 9am - 5pm, Monday - FridayWeekends: No weekend shiftsSalary: £24,024 base + performance-based bonusAbout PassMeFastPassMeFast is a leading provider of intensive driving courses in the UK, helping over 40,000 learners hit the road since 2016....

  • Customer Service Advisor

    2 weeks ago

    Salford, United Kingdom X1 Lettings Full time

    X1 Manchester are looking to recruit Customer Service Advisors on a temporary basis to join our Media City Branch for a minimum of 3 months. There may also be an opportunity to become permanent. **Your Role with us**: Our busiest periods at X1 Manchester are during the summer months where we receive a vast quantity of telephone calls. The role of the the...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom LRG Full time

    **Job Title**: Customer Service Advisor **Location**:Manchester **Brand**: LRG **Salary**: Base and Commission **Hours**:Monday - Friday 9:00am - 5:30pm. **Brand**: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200...

  • Customer Service Advisor

    2 weeks ago

    Salford, United Kingdom LRG Full time

    **Job Title**: Customer Service Advisor **Location**:Manchester **Brand**: LRG **Salary**: £25,000 OTE, Uncapped. **Hours**:Monday - Friday 9:00am-5:30pm. **Brand**: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200...