Deputy Head of Catering

**JOB PURPOSE**
- To support and deputise for the General Head of Catering as required.
- To ensure the Hospitality business is operated in an effective and profitable manner.
- To oversee the match day and event activity and ensure customer service is of an excellent standard.
- To ensure financial targets are achieved.
- To ensure catering activity is delivered in a safe and efficient manner

**KEY RESPONSIBILITIES**
- Responsible for the delivery of matchday hospitality operations.
- To support the implementation of operational plans for all catering services across all sites that support wider functions and increase income generation for the Club.
- Provision of an excellent customer experience at all matches and events
- The co-ordination and communication of catering activity in all function rooms during matches and events.
- To ensure the provision high quality standards in all corporate areas of the stadium for the service of food and drink.
- Supporting the HR Team in the recruitment, training, and retention of staff for the catering areas.
- Ensuring catering staff have all the required information and that they are properly motivated and able to achieve the required level of service for each event.
- Supporting the development of packages for food and drink which enhance the experience and pride opportunities for income growth.
- Compliance with food safety and licensing legislation and all club policies and regulations governing the provision of a safe environment.
- Ensuring that financial targets are met in hospitality areas and that costs are controlled in line with budgets.
- To support the collation of financial reports for analysis, and to provide a monthly P&L summary for the performance of hospitality areas.
- To ensure that systems are used effectively to enable the smooth process for all payments and billing on match days and during any event.
- To ensure that hospitality spaces are well maintained and that any repairs to spaces or equipment are done in a manner that avoids disruption to services.

**MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION**

**Education/Qualifications/Training**:

- Qualifications to GCSE or A-level standard that include mathematics.
- Microsoft Office skills including extensive knowledge of Excel, Outlook etc.
- H&S training to a level commensurate with work activity
- Food safety training to a level commensurate with work activity.
- NCPLH Qualification.
- FSA Allergen Management Training

**Specific Experience**:

- Background in Stadium Hospitality of Conference Centre catering activity.
- At least 3 years in a management role in an organisation where catering hospitality is a core function.
- Experience managing a team of at least 15 staff.
- Ability to work with minimum supervision.
- Specific track record for the successful development of staff and teams.
- Able to demonstrate the ability to build turnover and meet targets.
- Can demonstrate a commitment to excellent customer service and methods of achieving it.
- Excellent verbal and written communication skills.
- Ability to prioritise tasks and to delegate them when appropriate.
- Ability to function well in a high-paced environment.

**Abilities/Skills/Knowledge**:

- High standard of personal presentation.
- Understanding the importance of health and hygiene.
- Passionate about food, drink, service, and hospitality industry.
- Highly developed problem-solving skills, resilience, and the ability to perform well under pressure.
- Be an ambassador for the Club always presenting the Club in a positive image.
- Flexibility in working hours.
- Must be pro-active, motivated, organised, responsible and able to work independently as well as in a team.
- Demonstrate good motivational and team building skills and can resolve issues where appropriate.
- Focused on achieving success and solutions orientated.
- Able to work collaboratively and cross functionally.

**Additional Information**

Applicants must be eligible to live and work in the UK.
This is a full time role
The role is a 12 month fixed term contract