Reception / Customer Services Assistant (Part Time)

**Reception / Customer Services Assistant**

Science and Technology Facilities Council

**Salary**: £23,328 - £24,154 pro rata (depending on skills and experience)

Contract Type: Open-ended (Permanent)

Hours: Part-time (23.5 hrs per week: Monday to Thursday 08:30-13:15, Friday 08:30-13:00)

Location: Daresbury Laboratory, Daresbury Science and Innovation Campus, Warrington, WA4 4AD

Closing date: 1st September 2024

**Key accountabilities**

To deliver excellent customer service at all times, providing a friendly and professional reception service to the Daresbury Laboratory (DL), whilst undertaking a range of administration tasks. To be able to manage customer expectations and work with other teams to provide a seamless customer journey to achieve positive outcomes.

The role holder’s core remit is to assist with the delivery and co-ordination of day-to-day Reception services, providing a great first impression, and ensuring that visitors have a smooth transition from Reception to their host.

The post holder will be well organised and proactive, with an interest in STFC and Estates functions. They should also be willing to embrace change and be an advocate of new processes and systems. Clear communication and customer services skills are essential to this role.

**Role Responsibilities**
- Greet and register all visitors in a friendly and efficient manner, alerting host of arrival
- Assist visitors and new starters with set-up/log-on to site safety induction, checking that training has been completed/recorded
- Administer and issue door access cards
- Issue/update ID passes using bespoke database systems (CDR and C-CURE)
- Administer access control requests using a bespoke access control (C-CURE) system and deal with any queries and or reports of faults
- Support events, ensuring full liaison with hosts of the event to ensure that all necessary security and reception requirements are addressed
- Oversee the allocation of STFC onsite-parking permits
- Monitor and record automatic vehicle number-plate recognition system
- Administer electric vehicle charge point dashboard
- Administer conference room bookings and assisting with events for customers
- Assist with travel and transport bookings, eg. taxi bookings, administering Permit to Drive
- Enter jobs on the Helpdesk, ensuring full and accurate detail is obtained and input, providing first-level triaging for job requests
- Administer the renewal of site licenses, to include TV and alcohol license
- Administer site vehicle MOTs and vehicle tax, ensuring data is accurately recorded
- Create low-value orders, raise requisitions, process purchase orders, check invoices and receipt on Oracle system
- Record allocation of equipment for all DL Estates Services personnel
- Adhere to all procedures in the managing of sensitive/personal information
- Attend appropriate training to support the role and service delivery
- The above duties will require limited travel and may involve occasional overnight stays.

**Estates and Corporate Responsibilities**

As a member of STFC’s Estates Services, proactively support the Estates remit to deliver flexible, customer-focused and efficient services that support the delivery of STFC’s vision, values and objectives.

The Estates Services team needs to be agile and able to adapt to the ever-changing needs of our diverse customer base; therefore, it is expected that the post holder will demonstrate a flexible and adaptable approach.

All members of the Estates team will, from time to time, be expected to lead or participate (appropriate to Band level) in STFC and Estates projects that may be outside their normal remit.

**Person Specification**

**Qualifications**

**Essential**

**Desirable**
- Level 2 qualification in relevant area

**Knowledge and Experience**

**Essential**
- Previous experience of working in a busy Reception/customer-facing administration role
- Experience of managing and working in teams delivering excellence in a service delivery environment
- Proficient user of IT systems including a good understanding of Microsoft packages
- Demonstrate ability to work accurately with financial data
- Good communication skills, both written and verbal
- Organisationally effective, with ability to manage competing deadlines and switch between multiple workflows
- Confidence and experience to effectively resolve difficult situations
- Evidence of contributing to continuous improvement in the workplace
- Outstanding customer focus and professional attitude to service delivery.

**Personal Skills and Qualities**

**Essential**
- Professional and welcoming manner
- Ability to learn quickly and engage with new environments, systems and processes
- Ability to build good working relationships
- Proactive communicator
- Strong team player
- Commitment to own professional development
- Reliable and punctual
- Willingness to cover for holidays and sickness of job share colleague as required
- Actively engage in change.

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