Customer Service Advisor

Job Advert

**Ab**out LED Enterprise**:
LED Enterprises is a subsidiary of LED Community Leisure, overseeing the management of three vibrant hospitality outlets: Ocean, Pavilion, and Exeter Airport. With a commitment to excellence, LED Enterprise provides exceptional service and culinary experiences to patrons within the community and beyond. As a multifaceted company, we offer diverse opportunities for individuals seeking dynamic roles in the bustling environment of Exeter Airport.

**Why Work for LED at Exeter Airport**:
Joining LED at Exeter Airport opens the door to a world of exciting opportunities. As we launch Moorland Kitchen and gear up for the bustling Peak Summer Season, you'll be at the forefront of delivering exceptional service to travellers from all walks of life. With Coastline Café, Cove Café, Moorland Kitchen, and Tor Bar under our wing, you'll have the chance to be part of a team that caters to diverse tastes and preferences. Plus, with a variety of roles available, from casual positions for the Summer to year-round opportunities, we offer flexibility to suit your lifestyle. At LED, you'll find a supportive and dynamic work environment where your contributions are valued, and your potential for growth is limitless.

**How You Can Flourish in This Role**:
In this role, you have the opportunity to flourish by bringing your unique blend of skills and qualities to the table. Your dedication to accuracy and attention to detail will ensure the seamless operation of Exeter Airport's food and beverage services. By prioritising excellent customer service and maintaining a positive attitude, even during peak periods, you'll enhance the overall experience for travellers. Your adaptability and willingness to work non-standard hours demonstrate your commitment to the team's success, while your previous experience in fast-paced environments and familiarity with basic food hygiene practices will set you up for success. With LED, you'll have access to training and development opportunities to further hone your skills and advance your career in the hospitality industry.

**What You Will Bring to This Role**:
Joining LED at Exeter Airport requires a combination of essential skills and qualities. Your ability to connect with people and deliver flawless customer service will make you a standout member of our team, leaving travellers with memorable experiences. Your friendly demeanour and positive attitude will contribute to a welcoming atmosphere throughout the airport. Possessing Basic Food Hygiene certification, practical experience in similar environments, and a background in public-facing roles will further enhance your suitability for this position. Your passion for hospitality, dedication to excellence, and willingness to go the extra mile will make you an invaluable asset to our team, ensuring the continued success of LED at Exeter Airport.

**Team Benefits**:

- Enhanced Sickness Pay Scheme (after probationary period) 5 weeks full pay
- 5 weeks half pay increasing with service
- Up to 33 Days Annual Leave PLUS Bank Holidays
- Free Gym, Swim & Group Exercise Membership (worth £397)
- Staff Perks Discount Card - Up to 20% off at food outlets and lots of other LED Benefits
- My Staff Shop Employee Benefit Scheme - Save money on your shopping, Savings or Mortgages.
- Free Bowling for Team Member & their household at Ocean
- Free Soft Play for dependents of Team Members at Ocean
- Employee Assistance Programme & Counselling
- Business Development Training
- Flexible Working
- Pension Scheme
- Voluntary Health Cash Plan
- Shout Out Award Scheme