Customer Service Specialist
1 week ago
**Rugby office based**
**Permanent**
**Monday to Friday - 8.45am to 5.30pm** (basic hours, may require slight flexibility)
**1 hour lunch break**
- £22,600pa plus annual bonus_
Our client, a successful and very friendly company based in Rugby, are looking for a Custom Solutions Specialist to join their brand new team that sits alongside the technical department. This team deals with bespoke products for their customers. This incrediblyvaried role will suit someone with brilliant customer support skills who is willing to learn all about bespoke product.
**The key responsibilities**:
- Assisting with initial enquiries for the bespoke services
- Supporting and managing through entire order process from start to completion - managing customers' expectations in relation to orders, quotes, deliveries
- Liaising with entire team throughout technical and customer support departments
- Giving product advice and information
- High level of customer service and customer relationship management
- Great IT skills including MS Office - easy to pick up systems (SAP)
- Proactive, assertive and inquisitive approach
- Accuracy and attention to detail
- Sociable with great communication skills
**Benefits**:
- 23 days holiday plus 8 days bank holiday (increasing to 28 days with length of service)
- Annual bonus scheme
- Westfield rewards discount schemes - retail discounts and opportunities for things like free massages in the office
- Training programme tailored to you
- Healthcare and Pension (4% company contribution) schemes
- Learning and development opportunities
- Free parking
- Onsite canteen kitchens and tuck shops
**Interested?**
The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.
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