Customer Service Specialist

**Working at Freudenberg**: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Some of your Benefits Company Pension **Company Pension**: Save for retirement with the company's help. Diversity & Inclusion **Diversity & Inclusion**: We focus on providing an inclusive environment and recognize our diversity contributes to our success. Personal Development **Personal Development**: We offer a variety of trainings to ensure you can develop in your career. Vacation **Vacation**: We offer time off to refresh and recharge. Health Insurance **Health Insurance**: Rely on comprehensive services whenever you need it. Rugby On-Site Freudenberg Sealing Technologies Limited Join Our Team as a Customer Service Specialist Are you ready to embark on an exciting career path where every interaction counts? We're seeking dynamic individuals who thrive in fast-paced environments and are passionate about delivering exceptional service. As a Customer Service Specialist, you'll be at the forefront of our mission to provide unparalleled support to our valued customers. Customer Service Specialist **Responsibilities**: **Order Management Expertise**: Seamlessly navigate order validations and entries, ensuring accuracy and efficiency at every step. **Customer Relationship Building**: Cultivate strong relationships with our customers by providing clear and consistent communication, serving as their primary point of contact for all inquiries and escalations. **Problem-Solving Mastery**: Tackle challenges head-on as you monitor order statuses, manage claim cases and returns, and implement innovative solutions to enhance our processes. **Collaborative Spirit**: Work closely with internal teams to facilitate smooth transitions for transfer projects and contribute to ongoing process improvement initiatives. **Data Management Proficiency**: Maintain the integrity of our Master Data System through diligent routine maintenance and updates. **Qualifications**: **Educational Background**: A Bachelor's degree in a relevant field is preferred **Industry Experience**: Demonstrated experience in customer service or a related field is highly valued, showcasing your ability to thrive in our dynamic environment. **Skills needed, to be successful in this role**: **Passion for Service**: Whether you're a recent graduate or have years of experience, a dedication to delivering exceptional service is paramount. **Continuous Learner**: Stay ahead of the curve with relevant certifications, system experience, and ongoing training opportunities. **Communication Skills**: Fluency in professional-level English is preferred, enabling you to effectively connect with our diverse customer base. **Communication & Collaboration**: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. **Value for Customers**: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. **Innovation**: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. **Drive & Execution**: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Additional Information Dianne Scott (+44) 0191 226 9341