Administrative Officer

Salary
- £22,940

Number of jobs available
- 28

Detail of reserve list
- 12 Months

Region
- East Midlands

City/Town
- Loughborough

Building/Site
- LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE LOUGHBOROUGH, LE11 2TW

Grade
- AO

Organisation Grade for MoJ
- AO

Post Type
- Permanent

Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type
- Operational Delivery

Will the successful applicant have line manager responsibilities?
- No

Job description

**Proud to serve. Proud to keep justice going.**

Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

**About us**

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**

Our administrative teams are the core of our HMCTS National Services, delivering great customer service to enable Justice. Roles include data entry of paper and/or digital work, telephony, customer complaints and correspondence. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.

You will be assigned to a team to carry out a variety of general administrative duties to progress cases through the Court system or provide support to other functions within HMCTS. You may also be asked to clerk a virtual hearing. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.

You will have the confidence to liaise with Judiciary, legal representatives and service users and be able to adapt your verbal and written communication style in an empathetic and patient manner.

**Your skills and experience**

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

**For a full job description, please read supporting document 1 included below before applying.**

**Further details**:
These operational roles require successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and arrangements will be determined by the business. This will only available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Additional Information

**Working Arrangements & Further Information**

**Flexible working hours**

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

**Support**
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.

**Working for the Civil Service**

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fai