Dio- Data Exploitation Assistant Head of Customer

**Details**:
**Reference number**:

- 278331**Salary**:

- £54,440- + Civil Service Pension with an average employer contribution of 27% and additional benefits**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- MOD - Defence Infrastructure Organisation - Strategy & Plans (Director & Strategy & Plans) Capability
- DS&P Capability**Type of role**:

- Analytical
- Architecture and Data
- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Lichfield WS14 9PY, Andover SP11 8HJAbout the job

**Job summary**:
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe

**Job description**:
The Data Exploitation team's role in DIO is to deliver services to the whole organisation to manage and exploit data.
- THIS REQUIRES OUR TEAM TO:
- Gather and assure data and knowledge of all kinds (one source of the truth - that is reused again and again).
- Make excellent management information, reporting and business intelligence available (so everyone can see how they are performing).
- Provide an analytics capability to turn data and information into insight for business cases and decision making (in a fast, and flexible way).
- Build capability and skills right across DIO in data management and analytics.
- Provide governance and verification and validation for any data or analytics used for major decisions (so decision makers know they can rely on the figures).

The DEx function will be highly collaborative and value the process of solving problems. We provide resourcing, staff development and a home for analysts and data scientists in DIO.

This role is based within DEx’s Customer facing function focused on defining, developing, exploiting and supporting the capabilities to enable the wider DIO to generate significant business benefit in using data for reporting, management information and analytics. It achieves this through the scoping of user requirements, Portfolio Management, rapid release management using agile techniques and supporting end users through training, documentation, specialist development and capabilities and support via a help desk.

The Customer facing function is a critical component in enabling DEx to provide expertise and insight to the wider DIO as well as delivering self-service abilities to the other MOD Departments.

The Assistant Head of Customer Engagement is one of two leads in providing a coherent ‘front door’ to their part of the DEx customer base and is therefore the person on point for promoting DEx’s capabilities to their customers as well as being responsible for the delivery of outputs to meet customer requirements. As such, the post is overseeing the full range of DEx capabilities from requirements definition and sign-off, planning and benefits capture, through to tracking and assurance of delivery, end user training, testing and support. These activities are supported by a team of specialist resources managed by the Head of Customer Engagement & PfMO, so form part of the same overall team.

This post must provide leadership and knowledge on the scale and implementation of DEx capabilities as well as ongoing management and awareness of the delivery activity to provide an excellent level of customer experience.

To deliver this remit successfully the postholder must interact with stakeholders at all levels across DIO as well as the DEx functions as a whole. The postholder must have credibility based upon familiarity of DEx capability, a strategic sense of business priorities and a tactical ability to translate business imperatives into a defined programmatic view of outputs delivered by DEx to drive the business forward.

**About DIO**

**View our YouTube video to see more about our work**

**Person specification**:

- Developing stakeholder relationships and being the interface for Data Exploitation
- Overseeing the programme of work for designated customer base.
- Providing a horizon scanning & innovation capability
- Developing the forward programme of work and working with the PfMO to ensure resources are available to deliver the programme
- Utilising feedback to ensure that our customers received a quality service
- Supporting wider programmes within MOD that have a data or information element to them.
- Seeking opportunities to improve the data and information available to DIO staff.

**Desirable Experience & Skills**

Experience of working in a Business Intelligence, Analytical or Data orientated team or a background in Infrastructure & Asset Management.

Experience of developing a forward programme of work for customers or und