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Customer Service Advisor
2 weeks ago
*Customer Service Advisor - Remote*
*£23,000 basic salary*
*Permanent - Full time 37.5 hours per week / Part time minimum 20 hours per week*
*Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am - 4pm*
*Training is full time*
*All remote employees are invited to attend our engagement days which happen once every three months. These are based in Glasgow and are available to those who are able to attend.*
*JOIN OUR HEALTHCARE HEROES*
Bupa is the UK’s biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed and compassionate people, all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.
*Why Bupa?*
Whether you’ve found your feet or are discovering a new path, welcome to a place that celebrates you. This isn’t where you've been, this is where you're going.
Our people are our biggest asset. We provide a package of benefits that aim to help finding a work-life balance to support your mental and physical wellbeing. As a Customer Service Advisor, you’ll enjoy an attractive range of benefits, including:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan, and life insurance (Bupa will double your pension contribution)
- Annual performance-based bonus
- Discounted access to My Gym Discounts, a flexible, monthly subscription service with live classes, fitness apps and 1-2-1 sessions
- My Bupa Extras - Exclusive discounts and cashback deals
Our Customer Service Apprenticeship scheme is a great way to gain industry-recognised qualifications. Whether you’re taking the first steps in a new role, or you're ready to make your next move and need a further advanced qualification, we’re here to help. You could even gain a Master's degree.
*Your role*
As a Customer Service Advisor, you’ll be the first point of contact for our customers, from the comfort of your own home. That means you’ll be the ears and voice of Bupa. You’ll also need to be a friend, a trusted source of information and even a shoulder to cry on; touching the lives of strangers in an important way, every day.
Whether a customer is calling about a sprained ankle or a life-threatening illness, you will treat them with the same level of care and compassion.
And it won’t always be easy. You will need to authorise or decline treatment in line with policy coverage. But, with the right balance of empathy and resilience, you can build a great career.
After two years in our Customer Service Centre, you can move into other areas of our business, if you have a willingness to learn and grow.
*What you’ll do*
- Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience
- Pre-authorise or decline treatment in line with Bupa policy coverage, responding with empathy at all times
- Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
- Maintain high professional standards at all times and abide by all regulatory requirements
- Enjoy working from home 100% of the time
*What you’ll bring*
A successful Customer Service Advisor will need:
- Great listening and communication skills with the ability to respond with empathy
- A mix of flexibility and resilience to deal with a variety of enquiries
- Strong PC skills with the ability to troubleshoot basic IT issues as they arise
- An enthusiastic, positive attitude with a real desire to help others
*Diversity and Inclusion*
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process, to anyone that needs them.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £23,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Glasgow
