Customer Service Advisor

3 days ago

Dunfermline, United Kingdom Blue Arrow Full time

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.

Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees.

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.
- There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

Role: Customer Service Advisor - Dunfermline

Location: Pitreavie Business Park, Queensferry Road, KY99 4BS

Pay rate: £11.65 per hour

Contract: 6-month contract with the opportunity of extension and to become a permanent employee.

Hours: Full time, Working 5 days out of 7

Start times anytime between 11am to 1pM/Finish times anytime between 7pm to 9pm

Opportunity for hybrid working after a 3-month period (work from home & in the office twice per month).

**Job Description**:

- You will be the first point of contact for all banking related queries.
- Managing inbound customer calls relating to banking accounts and products.
- Telephony and admin-based tasks.
- Building good relationships with customers and colleagues, that will exceed their expectations.

**Skills**:

- Excellent oral and written communication.
- You're a people person - working with your team to provide a crucial service to millions of customers.
- Positive and approachable attitude with a continuous improvement mindset.
- Ability to empathise with customers to help resolve their queries.

**Benefits**:

- Full paid training & excellent career development opportunities.
- Weekly pay and competitive pay rate/Overtime opportunities.
- Generous holidays with 28 days per year.

About our Pitreavie site...

With a lively workplace that enjoys a community from all parts of society this site enjoys the following facilities:

- Free on-site car parking.
- An extensive canteen with a Starbucks coffee outlet.
- Free on-site Wi-Fi.
- Break out areas with TVs.
- Quiet reflection rooms.
- Extensive transport links through rail, bus, taxi services all easily booked.
- A kitchenette equipped with fridges, microwaves & coffee makers.
- A range of vending machines offering hot & cold beverages, crisps, and confectionary.
- Free access to mental health and wellbeing platform.
- On-site showers & changing facilities.
- Outdoor picnic benches.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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