Customer Service Advisor

4 days ago

Dunfermline, United Kingdom Alexander Mann Solutions Full time

**Customer Service Advisor - Dunfermline**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

**Location**

Pitreavie Business Park, Queensferry Road, KY99 4BS

*Opportunity for hybrid working after a 3-month period

**Start Date: 29th August**

**Pay Rate: 12.71**

**Shift Pattern**:Start 11am-1pm Finish 7pm-9pm

**Training**: 12pm-8pm Monday
- Friday for the first 4 weeks

KEY RESPONSIBILITIES:

- Managing inbound customer calls relating to accounts and products
- Telephony and admin-based tasks to service customer queries
- Take ownership of customer problems and being able to solve them at first point of contact
- Contribute to an environment where colleagues want to work and where customers feel valued

SKILLS:

- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
- **There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.**_

WHAT’S IN IT FOR YOU?
- 6 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

**About our Pitreavie site...**

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

- Free on-site car parking
- An extensive canteen with a Starbucks coffee outlet
- Extensive transport links through rail, bus, taxi services all easily booked.
- Free on-site Wi-Fi
- Break out areas with TVs
- Quiet reflection rooms
- A kitchenette equipped with fridges, microwaves & coffee makers
- A range of vending machines offering hot & cold beverages, crisps, and confectionary
- On-site showers & changing facilities
- Outdoor picnic benches

**Are you interested in this opportunity?**

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £12.71 per hour

**Benefits**:

- Free parking
- On-site parking

Work Location: In person

Reference ID: 00458

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