Program Manager
2 weeks ago
Job summary
Amazon is looking for a Program Manager for the Global Mile - EU Export Operations team. Global Mile team is dedicated to building, managing and operating a global logistics network that enables B2C cross borders shipments from anywhere in the world and deliversto customer anywhere in the world, cost effectively. The EU Export Operations team is responsible for Carrier Management, Network Design & Operations. In this role you will own the Network Operations component with Fulfillment Centers, Sort Center, Line-Hauloperations engagement and performance and you will lead projects aimed to ensure that exports meet goals of Speed, Service, Quality, and Cost. This role will bridge the gap between Global Mile and Amazon EU Fulfillment Network and Supply Chain to ensure bothcontinuous improvements in the existing picture and future programs will optimize exports operations.
This individual will drive performance improvement opportunities by standardizing processes across the network and Global Mile related configurations simplifying and automating them in close collaboration with multiple Tech teams and EU Configuration/Trans.
Key job responsibilities
- Own EU Sort Centers, Fulfillment Centers, Continuous Improvements, Line-haul relationships to ensure partner success
- Work closely with the internal stakeholders to troubleshoot defects and optimize processes.
- Own scope, prioritization and performances for cost/defect/speed reduction projects and related targets
- Identify at-risk operations and develop/execute contingency plans to minimize service failures
- Lead Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBR's), involving senior management from Global Mile and partner teams to discuss performance trends and strategic initiatives
- Support Global Mile Operations Peak Readiness Plans, owning the network component, and provide on-site support in critical facilities as needed
- Strong data / reporting ability to ensure that partner programs and existing projects are performance measured.
**BASIC QUALIFICATIONS**
- Completed Bachelor's Degree or higher
- Experience in Supply Chain or Project/Program Management
- Experience in process improvement (lean)
- SQL knowledge.
- Experience in cost analysis
**PREFERRED QUALIFICATIONS**
- Experience in Cross Border Logistics Operations (Import/Export)
- MBA/MS Supply Chain or Logistics/Operations
- Supply Chain Management / Lean-Six Sigma Operational Background
- Excellent at influencing stakeholders and drive change management in ambiguous environments
- Advanced Excel / Advanced SQL Knowledge and Execution
- Strong track record of data driven decision making
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