Program Manager

2 weeks ago

London, United Kingdom Career Moves Group Full time

**Program Manager**
**Location: London**
**Length: 12 Months**
**Rate: £59.00 - £64.00 per hour(40 hours p/w)**

**Hours: 9am-6pm**
This strategist position will be challenged with managing ourclient’s EMEA Partnerships Service program and support experiences while also identifying innovative ways to solve problems upstream and scale the company’s operations.
You will leverage relationships with many teams including Partnerships, Operations & User Research to help craft a unified vision of the biggest opportunity areas to improve the experiences of the stakeholders and afterwards see that this vision is carriedout.
To be successful, you will have to have strong program and project management skills as well as be comfortable diving into the world of big data, synthesizing relevant trends and implementing identified solutions.

**Responsibilities**:

- Develop compelling data-backed analyses on ways to improve the customer experience—looking primarily at operational improvement opportunities
- Inform, influence, and execute new processes based on sound analysis and impact metrics that lead to improvements in efficiency and quality of support
- Conduct in-depth investigations to identify and understand trends through leveraging data patterns and soliciting qualitative feedback from users
- Effectively communicate relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders that influence and drive their roadmap prioritization
- Collaborate with peer Program Managers and Operations within vendor support teams to develop multi-faceted solutions to fix problems at scale at all stages of the product life cycle
- Provide active management of programs such as escalation management support and working with local stakeholders on program education
- Driving awareness of PSO service programs, ensuring adoption of services with relevant stakeholder

**Minimum Requirements**:

- BA/BS degree
- 4+ years’ experience with program management, customer service, marketing, and/or operations
- Strategic thinker with analytical and problem-solving experience to assess, analyze, troubleshoot, and resolve issues
- Able to work/build relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals
- Experience defining and tracking metrics
- Ability to implement processes and programs that improve product or operational performance
- Experience initiating and driving projects to completion with mínimal guidance
- Experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences
- Preferred Requirements
- Master’s Degree or MBA
- Knowledge of statistical analysis and tools such as SQL or Excel
- Experience with delivering programs through outsourced vendor partners
- Understanding of digital advertising marketplace and competitive ad products, as well as the implementation, tracking and design of experiments (A/B testing)
- Experience working with or in support of diverse communities

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