Expert By Experience Story Coordinator

**Title**: Expert by Experience Story Coordinator

**Location**: Albert Embankment, London - the role is agile which means you will have flexibility to work 2 days from our office in London and from home

**Hours**: Full time, 35hrs per week

**Contract**: Permanent

**Salary**: £28,336 to £30,734pa inclusive of London Weighting

We have an exciting opportunity for Expert by Experience Story Coordinator to join our Digital Team who are passionate about identifying, collecting and presenting interesting and engaging digital content via website, video, podcasts, Twitter, Instagram, Facebook and LinkedIn. Lived experience sits at the core of Rethink Mental Illness’s work and is reflected in the content produced by the team.

The Digital Team is part of the wider Campaigns & Communications Team who are a team of campaigning and communications professionals who are also passionate about raising awareness for the charity’s amazing work in the mental illness space, campaigning for better treatment for people severely affected by mental illness and communicating the key messages of the charity.

**How you will make a difference**:
Among our many activities, and to help amplify their voice, Rethink Mental Illness provides a platform for people severely affected by mental illness and their carers to share their views and experiences (including to approximately three quarters of a million people across our social media channels). As the Expert by Experience Story Coordinator you will be responsible for putting in place processes for people to safely share their lived experience stories with relevant colleagues; supporting colleagues to capture the experiences and views of our service users and carers, and peer support group members - and co-produce narratives; working with our supporters more broadly to share their views and experiences across our communication channels and in the media; and to ensure that Experts by Experience who share their views and experiences are supported in the best possible way - ensuring they feel safe in the process and that individual needs are met.

More information can be found in the job description attached to our direct advert.

What we are looking for

**We are looking for an individual who has**:
Experience of working sensitively with people with lived experience of mental (or physical) health issues, ideally in the charity sector.

Experience of storytelling - expert telling of the real experiences of people with lived experience.

Is an effective communicator in both oral and written English, write in succinct, structured way, and able to communicate sensitive issues clearly to non-specialist audiences.

Has excellent organisational and planning skills, able to work proactively and unsupervised, able to prioritise workload.

Ability to represent Rethink Mental Illness at all times, including at internal and external meetings and events including presenting to a range of audiences.

Ability to occasionally travel across England and work flexibly to meet the requirements of the job role (e.g. occasional evenings and days at weekends) e.g. or travel to meet people in services and groups/ support functions

**You may also have**:
Knowledge of the mental health / illness sector

Lived experience of mental illness

An understanding of confidential data collection, storage and GDPR

Knowledge of Umbraco content management system

Experience of working with databases or content management systems

Evidence of a commitment to learning and professional development

Caring for our people.

We offer a wide range of support. Some of our benefits include:
**Wellbeing support**: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.

**Taking time for you**: we work flexibly -you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.

**Planning for the future**: We have a contributory pension scheme.

**Structured Induction**: Onboarding you into the Charity supporting your wellbeing along the way.

**£300 when you introduce a Friend**: receive up to £300 when you introduce a friend or family member

Who we are

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”