2022-3516-pensions Administrator

**Details**:
**Reference number**:

- 235642**Salary**:

- £24,395 - £25,934**Grade**:

- Administrative Officer- A4**Contract type**:

- Fixed Term**Length of employment**:

- 47 months**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of posts**:

- 40Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Galashiels, Scotland, TD1 3TEAbout the job

**Summary**:
Are you looking for a job at the heart of Scottish public service, making a difference every day to half a million essential workers?

Can you be part of a vital team, ensuring our members receive accurate pension information and payments and delivering scheme reform?

We are recruiting up to 40 Pensions Administrators on fixed term contracts, with roles in both existing customer service teams and in the new project team.

**Overview of the business area**

The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland. The Agency administers these public service pension schemes on behalf of Scottish Ministers with an annual pension spend to over 200,000 pensioners of more than £2.5 billion.

**Job description**:

- Prioritise all customer and third party requests, ensuring problems are resolved promptly and efficiently in compliance with the correct scheme regulations, agreed procedures and timescales.
- Collate, analyse, validate and process customer information accurately and securely, maintaining member and scheme records in compliance with all data regulations.
- Receive, evaluate, analyse and prioritise customer requests, assessing information across multiple schemes, indexing all incoming mail (including information received through digital sources) into the correct workflow and directing inquiries to appropriate area.
- Make and communicate accurate decisions by either providing the customer with a correct and accurate response or referring the enquiry to the appropriate area within the Agency.
- Actively identify and participate in opportunities for continuous improvement to customer service, contributing to the development of more effective ways of working throughout SPPA.

**Responsibilities**:
**Recruitment process**:
We are recruiting this role through a three step process:
During the interview we will ask you for examples of situations you have been in before, what you did and what the outcome was. This will allow us to get a better understanding of what capabilities and skills you have.

To demonstrate this, you don’t need to give examples from the workplace. It could be from a situation that happened in your home life, as part of a sports club or team that you are involved in or from a school or further education setting.

Do not be daunted by this as your answers will be based on something you know about best - you. You will have a range of things you have encountered in your life that you can draw upon.

It will be helpful to consider the STARR approach:

- Situation - give a brief outline of the context
- Task - What did you want to achieve? What were your aims / objectives?
- Action - What did you personally do?
- Result - What was the result?
- Reflection - Do you have reflections on the event? How have you applied this learning since? What would you do differently next time?

**Minimum time in post and Development Opportunities**
- This post is a fixed term appointment (with fair and open competition) for a term of 47 months.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Security**:
- People working with government assets must complete basic personnel security standard checks.**Selection process details**:

- To be confirmed
- Feedback will only be provided if you attend an interview or assessment.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Co