Pension Administrators

4 days ago

Galashiels, Scottish Borders, United Kingdom Scottish Government Full time
Description

Are you passionate about making a real difference?

At the Scottish Public Pensions Agency (SPPA), we play a vital role in supporting hundreds of thousands of public sector workers and pensioners across Scotland. Every day, our work helps ensure financial security for those who serve our communities.

As an Agency of the Scottish Government, our core mission is to administer pensions for employees in the NHS, Teachers, Police, and Firefighters' pension schemes—people who dedicate their lives to public service.

Your Role as a Pension Administrator

This is a 23 month fixed term appointment. 

You'll be a key part of our operational delivery team, ensuring members receive accurate and timely pension information. You'll deliver exceptional customer service by responding to member queries with clarity and care, while processing and analysing data from employers to keep records accurate and up to date. You'll make sure pensions are calculated and paid correctly and on time, and you'll also play a vital role in delivering the 2015 McCloud Sargeant Remedy project—a landmark initiative shaping the future of public sector pensions.

Why Join Us?

  • Impact that matters: Your work directly supports those who keep Scotland running—teachers, healthcare professionals, emergency services.
  • Professional growth: Develop your skills in customer service within a supportive team environment.
  • Inclusive culture: Be part of a diverse, collaborative workplace committed to fairness and respect.
  • Work-life balance: Enjoy flexible working options and excellent benefits as part of the Scottish Government. 

What You'll Do

  • Support our members by providing clear, accurate pension information through webform, email and call enquiries — using your knowledge of complex scheme regulations to calculate benefits and payments throughout the pension lifecycle.
  • Handle data with care by collecting, analysing, and processing member information accurately and securely, ensuring all records comply with data protection regulations.
  • Manage requests efficiently by prioritising queries from members and third parties, resolving issues promptly and in line with scheme rules, agreed procedures, and deadlines.
  • Apply your expertise in pension schemes to administer a variety of casework—reviewing member records, making informed decisions, and ensuring everything meets the Agency's high standards. 


Responsibilities

Success Profile 

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.  

Experience: 

Lead Criteria: Experience of carrying out calculations involving monetary values. 

In your application, please show us your experience of carrying out calculations involving monetary values. We are looking for examples of how you've applied your numeracy skills to situations which involved any type of monetary values.

Behaviours: 

  • Communicating and Influencing - Level 1 
  • Managing a Quality Service - Level 1 
  • Working Together - Level 1  

You can find out more about Success Profiles Behaviours, here. 

How to apply 

Apply online, providing a CV and separate Supporting Statement (of no more than 750 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profile above.  

Stage one (CV review):  

An initial review will be conducted using the CV and Supporting Statement on the Experience Lead Criteria as listed above.   

Candidates who pass the initial review will have their applications fully assessed against all remaining criteria in the Success Profile, including the Behaviours detailed above.

Stage two (interview and assessment): If successful at application review, you will be invited for assessment, which will consist of an interview and job simulation exercise, where we will test all criteria listed above. 

Assessments are scheduled for w/c 19 January 2026 however this may be subject to change.  

Interview and assessment are expected to take place in person on site at SPPA, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE.  

Qualifications

About Us 

The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers', Police and Fire-fighters' pension schemes in Scotland for over 500,000 key workers. The Agency administers these public service pension schemes on behalf of Scottish Ministers with an annual pension spend to over 200,000 pensioners to the value of more than £2.5 billion. 

  • SPPA Careers | SPPA ) 
  • Civil Service Nationality Rules  

Working Pattern 

Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options, with two days minimum working on site at SPPA.  

Successful candidates will be required to attend the office in person for their full contractual hours for the initial 12 weeks during their induction for training purposes.   

If you have specific questions about the role you are applying for, please contact Georgiana Lipoveanu-Nicolae at Georgiana.Lipoveanu- 

Equality Statement 

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.   

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. 

Further information 

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. 

Read our Candidate Guide for further information on our recruitment and application processes. 

In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months which may be applied to this role or Pension Administrator Support role at A3 grade.

Apply Before: 5th January (23:59)

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