Administrator - Investor Services

The Funds Services department is responsible for providing a range of administration, accounting and corporate services to investment funds and related corporate entities

At BNP Paribas Securities Services, there is a special emphasis on growing our alternatives book of business particularly in private equity, infrastructure, debt and real estate. This is a core focus for the business in the coming years including enhancing our IT systems, developing our people, processes and product offering to help provide a framework for profitable and risk-mitigated growth and first-class service quality of which Funds Services plays an integral role

The role sits within the Investor Relations Team. The primary responsibility is to work as part of the investor services team to ensure timely response to investor queries, maintaining the integrity of data and record keeping within our core systems (e-Front, FIA, Intralinks)

The role involves liaising directly with the Client, Investors and their representatives, in addition to working directly with the Fund Administration team, and the KYC/CDD teams in Luxembourg, Jersey, Guernsey and other Operational teams within Securities Services as required

The role will also include ensuring all investor static data change requests are completed efficiently and accurately within business and client service level agreements

Accounting experience would also be desirable in order to coordinate and assist the teams with investor correspondence relating to technical accounting queries across the Private Capital book of business including debt, mezzanine, secondaries and other private capital funds covering a broad range of asset classes

**Key Responsibilities**

To liaise in a seamless fashion with investors and clients in order to deal with and resolve any investors queries, requests or requirements that may fall due. Investor relations will act as the font office and be in proactive engagement with investors to ensure that all requests are satisfied in a timely and professional manner. Liaison with the Operational teams in achieving this may be necessary

Monitoring the dedicated investor query mailboxes to ensure that all enquiries and change requests ar promptly handled via Outlook and our in-house query management system Hobart, to assign, prioritise and efficiently resolve all change requests

To liaise with the Fund Administration teams in order to ensure that the sending out of quarterly investor reports, drawdown and distribution notices, capital statements, quarterly reporting and other ad hoc correspondence to investors is done accurately and correctly in line with BNP processes and controls

Track investor responses to drawdown and distribution notices and other communications to ensure that the team correctly monitor all investor responses, queries and communication receipts

**The role will involve certain accounting and tax related work as set out below**:
Ensure that investor accounting queries are dealt with in a timely manner and liaise with the relevant Fund accounting teams across the Fund Administration department including where appropriate assist with the completion of queries relating to management fee calculations, capital statement queries, audit confirmations and other ad hoc accounting queries in respect of the various administered funds

Assist with investor accounting queries liaising with the various Fund Accounting teams and when replying to investors ensure that the responses appear technically correct and comprehensive

Assist with investor tax reporting including coordinating with the tax advisers in respect of in-scope funds, coordinating with the relevant Fund Administration and Accounting teams to provide the required information and work to produce a tax monitoring framework to ensure that all necessary filings and requests are completed

**Assistance with controls over legal documentation and transactional activities**:
Assist with the monitoring of the Side Letter, Limited Partnership Agreements and other constitutional documents for Funds across the Private Capital Fund Administration department to ensure compliance with the legal documentation and reporting obligations

Help ensure that all Side Letter and Legal deliverables are diarised, and controls put in place to ensure that the Fund Administration and Fund Accounting teams deliver all required deliverables within the given time frame

Assist with the processes surrounding the admission of new investors, transfers of interest and investor KYC requests including coordinating between lawyers, the Channel Islands and Lux KYC team, the investors and the Fund Administration teams to ensure a smooth onboarding of investors and other transactional activity

**You may be required to provide cover for the Static data team and these tasks will include**:
Monitoring the dedicated static data mailboxes to ensure that all enquiries and change requests are promptly handled via Outlook and our in-ho